Staff very courteous; hotel was central to train station, city centre and to Birmingham Symphony Hall; would use again ; best wishes to all the staff .

Liked: Very central; very comfortable bed.

room was smelly breakfast was the worst iv ever had and the waitress made a pass at me.

Disliked: terrible

Exceptional

Pleasant

Bad

Disappointing

Liked: Check in is always smooth here
Disliked: Our room was very tatty and not as clean as it should have been. We've stayed in this hotel many times and always had a good experience. This time we felt really flat and ripped off. We did talk to the reception staff but felt they didn't care. We will look around for another hotel next time.

Great cocktails, friendly staff

Liked: Room was really good, the F&B staff were really friendly and polite, reception were friendly but a bit scripted. The breakfast continental was really good as was the large breakfast, staff at breakfast were excellent. Cocktails were amazing in the bar, probably one of the best pornstar martinis I've ever had. Great central location, rooms were fab.
Disliked: Disappointed that when we went to order another cocktail at midnight they said they weren't doing cocktails anymore. I felt £18pp was quite a lot for breakfast.Bacon sandwich was toasted - and the toast was burnt but turned in so you couldn't see until you opened the sandwich

Superb

Good

Lovely room. Great location. Good...

Liked: Staff were helpful and well mannered. The room was warm and clean room. View was ok. No smart televisions but that?s ok. Strong Wi-Fi. Easy place to nip out for a bite to eat, order in and pick up or grab a takeaway. Felt safe .
Disliked: Price of in house dining and asking for a late check out even in advance (3weeks) was not replied to and on asking again told £30 charge. Breakfast is an add on but it?s continental at best.

Very good