Staff very courteous; hotel was central to train station, city centre and to Birmingham Symphony Hall; would use again ; best wishes to all the staff .

Liked: Very central; very comfortable bed.

room was smelly breakfast was the worst iv ever had and the waitress made a pass at me.

Disliked: terrible

Passable

Disliked: Very dated

Words cant describe- exveptional

Liked: Location was very convenient and loved the spa area especially the jaccuzzi

A very relaxing stay at...

Liked: The quality and size of the room.
Disliked: Nothing

Exceptional

Liked: Good communication excellent service spa clean and restaurant staff polite and respectable
Disliked: I had no problem with my stay

Superb

Exceptional

The hotel was very clean...

Liked: The room was spacious and the bed was very comfortable we had a great nights sleep. The room was clean and a good selection of tea and coffee.
Disliked: The restaurant was a let down. We had steak which was an £8 supplement, they only offered two preferences, pink or well done. I asked for pink as I would usually have it medium, the steak was rare, the peppercorn sauce was watery. A real disappointment.

Exceptional

Very good