Exceptional

Exceptional

Good

Meh.

Liked: The staff was very nice and helpful and the linens were all clean and orderly.
Disliked: The layout of the hotel was so strange and we certainly felt like if there was an emergency we wouldn't be able to get out of the maze of hallways. Having no window in our room was a big negative. Will never book a room with no window again. And although all the linens were clean, the facility itself really needed a deep clean:walls, floors, etc.

Good

Liked: Location, bed comfort
Disliked: We reserved a room that included breakfast in the price, but when we got there we were told that it was a mistake from Booking and that breakfast was not included, even though we paid more for that option. In the end, they gave us breakfast, which was the same every day, without the possibility of changing it.

Not coming back

Liked: Pretty close to the city
Disliked: Seemed like the staff didn’t like their job, warm room, felt like it was not deeply clean.

Decent.

Liked: The room we initially received was very very dark, the window was overlooking a wall and it was pretty claustrophobic. However when I went to the front desk and asked for a room replacement, they were happy to help with no extra charge. We received a good room overlooking the main street, with 3 big windows and loads of light. The bed was very comfortable, the room temperature was good (London is cooold), the water was hot, there were towels and toiletries. No hair dryer. Even if the room was overlooking the main street, the windows were very nicely sound proofed and there are blackout curtains if you want to get some melatonin in.
Disliked: It would be useful to have a hair dryer and a EU socket.

Exceptional

Very good

Liked: Facilities, bus and tube nearby
Disliked: Little smoke odour the first day and no windows