MainStay Suites Cartersville Guest Reviews
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5.0 miles from Cartersville centre |
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April Wed, 10 April 2024
Rude unresponsive staff and will...
Liked: Great location.
Disliked: They canceled all of my rooms not just the one I had canceled. When I went to check in the afternoon after the competition they told me I didn’t have a room and they were completely booked. I had called twice earlier that day to ask them questions about my reservations and they never mentioned that they canceled it. I requested the manager call me, which was one of the people I spoke with but she never called. I will not be booking anymore stays with Mainstay after this!
Remonia Tue, 9 April 2024
Very good
Liked: Convince to baseball field
Disliked: Tub wasn’t completely clean
Jamie Mon, 19 February 2024
Exceptional
Krisha Mon, 19 February 2024
Exceptional
William Sat, 3 February 2024
Will stay again.
Liked: Friendly and welcoming staff. Clean breakfast area and lounge
Dean Sun, 24 December 2023
Passable
Amy Mon, 11 December 2023
10/10 will come back.
Liked: My favorite thing about the property was the spectacular water pressure in the shower. You will seriously miss it when you get home. Great location for lake point sports.
Disliked: NOTHING
Devin Thu, 23 November 2023
Exceptional
Liked: The size of the room, and the comfy beds were great! The appliances were all brand new looking.
Disliked: The lighting (or the lack of) was inadequate for the size of the room.
Orlando Mon, 30 October 2023
Very good
Ana Mon, 30 October 2023
Not pleasant.
Liked: Location and price, however we got what we paid for, very rundown facilities.
Disliked: The facility was very rundown and lacking in staff. We asked for extra towels for our since we figured it would be easier for us and staff to not have service daily. We got third sets of towels, and no floor mat. There were no toiletries, such as complementary shampoo, conditioner, and soap. I had to call down several times to get a blow dryer. The kitchenette had two forks, two knives, and a few serving utensils, with only one cup for coffee, one cup for drinking water and a few plates. I had to wait close to 30 minutes to check out because the front desk was not manned. There was absolutely no one in the front desk, the front office, the laundry facilities, which was wide, open the food area, which had a cart of linens. Apparently someone was folding the linens in the dining area, there was a sign on the desk that said pardon that they weren’t there they were assisting a guest elsewhere. When the person finally showed up, she told me that she was very sorry, but she was cleaning up from people checking out to me. To me it seems that the hotel is very understaffed.  I took several videos, but I am unable to attach it because you only allow for photographs.