Madonna Inn

I was looking forward to...

Liked: The catered party on site was lovely. The food and service was very nice.
Disliked: I was not allowed access to my room until 4:30, despite a 4:00 check in time. When I explained that this was unacceptable as I had to change and prepare for on on-sight event, it was suggested that I could change in a nearby bathroom. I was then given an access card the pool area to wait for my room to be ready. By the time I finally had my room key, I had very little time to shower and get ready for my event. I was awakened the next morning to a staff member knocking on my door to tell me I had to have the 'do not disturb' note showing on my door in order not to be disturbed! (This was hours before my check out time.) And finally, after I walked down the hallway to put ice in my cup...when I returned to my room (still an hour before check out time) someone had entered my room, open all of the windows, and had gone through the room! I had NOT yet checked out. When I explained my displeasure at the check out desk (yes, I decided to leave after the last experience), the clerk merely asked if I wanted a receipt for my stay. This was not the experienced or response. I had expected.

Lovely and relaxing

Liked: Quaint charming lots of character pink mints
Disliked: The pool bathroom was not kept nice by guests

Exceptional

My stay was excellent, room...

Liked: Beautiful and unique property. Pool and jacuzzi were excellently maintained. Pool was heated. Dining room was gorgeous!
Disliked: No elevator.

Beautiful but Pricey. Worth the...

Liked: The historic value, stylistic originality and beauty of the property were amazing. We attended a wedding in the garden and it was beautiful and the staff working the wedding were awesome. Our room in Italy was spacious enough for our family. The housekeeping staff were friendly and accommodating.
Disliked: Some staff on property were rude when asked questions and many staff were confused or could not answer questions about other parts of the hotel. Some employees argued amongst each other. There wasn’t much a charging mistake at pool which was corrected once brought to staff attention. The food took 30 minutes to arrive and my son’s grilled cheese was burnt and more bread than cheese. There isn’t much flexibility or food options and they are pricey but still tasty. The pillows were not the most comfortable.

Exceptional

Night and day getaway

Liked: It’s got cool rooms.
Disliked: The toilet wasn’t cleaned very well.

Superb

Superb