Macdonald Portal Hotel Golf and Spa Guest Reviews
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Tristan Mon, 25 March 2024
Pleasant
Kiera Mon, 25 March 2024
Exceptional
Stewart Mon, 25 March 2024
Continues to be poor
Liked: Location
Disliked: Bad value for food and drinksService quality (1.5hrs to get dinner)Lack of beer Expensive pints
Peter Sat, 23 March 2024
Passable
Liked: The room was clean and spacious, warm, nice veiws Close too amenities pool golf.
Disliked: Following a recent visit, which was unsatisfactory once again, we felt let down by a sub-standard breakfast cold food and made to wait for elements of the breakfast.We were told that they were dealing with the issue as fast as they could.As we had a pet with us, we had to eat upstairs in the bar lounge, not a problem, but we felt like substandard guests.There were several golfing parties who were being served breakfast whilst as guests of the hotel we were left waiting on elements of our food.Sadly, I have a golfing break planned for later in the year, which has left me thoughtful of my trip, and I am now not looking forward to the day out.I also planned to stay overnight and am now looking for accommodation elsewhere.
Louis Sat, 23 March 2024
Amazing hotel, will be my...
Liked: The hotel was lovely, very well kept, beautiful settings/surroundings. Location wasnt amazing for connections to main roads and getting to business premises. But over all really nice hotel, friendly and helpful staff. Gym and spa was amazing! Rooms executive looking and very comfy. Some of it a little tired, but over all no complaints. Love the comlimentary water and a couple of other little touches like that, very nice.
Disliked: Breakfast was pretty average for the price. It was nice, but £10-12 for what you get wasnt anything to shout about. Also there was a mix up with the authorisation payment and had to wait 2 weeks to get it back including having to email to complain, but they were quick and understanding with how they dealt with it.
Olivia Fri, 22 March 2024
Exceptional
Debbie Sat, 16 March 2024
Great if you’re not in...
Liked: Lovely location, spacious comfortable room, clean with lovely big pillows, soft duvet and large bed. Nice toiletries and fresh new towels. plenty of parking. great shower too.
Disliked: Staff in restaurant were painfully slow. Both with evening meal and breakfast service. Took 25 mins to get served a glass of wine in the evening and ages before our food order was taken. Breakfast was worse but I had been warned not to have breakfast there, but I thought 50 mins would be long enough so went for it. Even though we paid the extra for the salmon we sadly didn’t have time to finish eating it as it arrived so late, my coffee arrived as we were about to leave. Such a shame as will have to make alternative arrangements next time we stay.
Luke Sat, 16 March 2024
Not good
Disliked: Got there late , had booked three rooms . Arrived just after midnight after a 5 hour drive . All rooms had been checked in even though we had not arrived . Fawlty towers moment at reception. Rooms checked in but do not know what room is not occupied! . I only have two key cards but not three to check . So we have to go and check . Finally got to bed at 1pm . We have used this hotel a lot so very dissatisfied and upset no loyalty shown
Nick Fri, 15 March 2024
Booking Room only is highly...
Liked: Location, rooms, cleanliness are all superb.
Disliked: The service in the restaurant during both the evening and more so at breakfast were dire. We needed to be quick at breakfast and yet it was 20mins before our order was taken as no one was to be seen anywhere after we’d been sat. And then over 30mins before we received the two poached eggs on toast ordered. It wasn’t busy as there was only one other table of four seated.A great shame.
Richard Mon, 11 March 2024
Superb