Pretty good

Liked: Great hotel! We have a lovely time.
Disliked: Windows were tinted with film so no view- this was disappointing especially as the rooms were very expensive! Breakfast also a bit disappointing, orders were wrong.

Good

Liked: The staff was very friendly, beautiful building and really nice breakfast. Location is perfect if you want to be in the centre of Birmingham. Decent size room for the price paid.
Disliked: Eventhough it is an old hotel, the decor in the room could have been a little more updated. Some surfaces were a bit dusty and some areas of the walls could've used a lick of paint. I expected it to all be a bit more taken care of for the price I paid.

Good, Clean accommodations with friendly...

Liked: loved the old features. staff were very welcoming. Good position if you are wanting to shop.
Disliked: Because the hotel is positioned through an alleyway in between the shops, it?s hard to locate via sat nav. We drove round the city for another 45 minutes thinking we were in the wrong spot.

Exceptional

a bad experience

Disliked: Was not informed about the works and our suite had most of the windows boarded up, we have stayed twice before and was better those times, also the breakfast was not great

Superb

Passable

Disliked: It was impossible to contact reception by phone. They just did not pick up so we had to physically go down to talk to them. They were not busy when we got there

Very good

Beautiful building, wonderful staff. With...

Liked: ,Nice location, beautiful reception and public areas. Staff were brilliant
Disliked: Our suite wasn't quite the spec I was expecting. A little shabby, required updating, blinds were old and tatty, windows need addressing, radiators didn't turn on and it was very very cold, I appreciate its an old building and you might not be able to have double glazing, better blinds to keep noise out and heat in, and radiators on would help.