Great stay, lovely views with...

Liked: I loved the rooms the most! The city view on the 11th floor was amazing! The curtains opened up with large windows, so watching the sunrise and sunset was a beautiful sight. It was my birthday weekend, so I had high expectations for my stay. There was a flatscreen tv, and the storage space was enough for my 2-night stay. The bathroom was luxurious with a large mirror, walk-in shower and a separate water closet. The king bed was soft, very comfortable, and the room was very spacious. I listened to music in my room, and my neighbors could not hear anything, which was a plus for me. I loved how they handed out facemasks when you checked-in, just in case you needed extra, because sometimes I forget mine, so that was a nice gesture. To add, I liked how on the casino floor they took protective measures due to COVID, with temp checks, social distancing where possible, and face masks, etc. The artwork was lovely to look at, and we took many pictures. I really enjoyed staying here and I would recommend this hotel for family, friends, or a romantic getaway.
Disliked: I purchased 3 rooms for my family members and I, but my grandmother's room had no toiletries, towels, washcloths, or robes. She also likes to make coffee in the morning, so having no coffee pot was another annoyance for her, and I had to end up giving her my coffee pot. I did call down to the front to request her towels, which they were quick about sending someone right away, but for the price I paid for the rooms, those things should have been in there already. To add, there are only microwaves in the suites, which they did not have available; so there was no way to heat up leftovers if you had any - which I did. Additionally, the tablets in two of the rooms would not stay charged on the wireless pad. It was a great feature, but there was no use for it if it did not work. The casino was great, however, it didn't seem as clean as I thought it would be. The slots were sticky with food, drinks, and trash. I had to constantly wipe it before I played. The hotel guests and rewards members were supposed to have casino access from 10 pm-4 am, however, the casino stayed extremely packed, which made it hard to find seats. I'm just going to assume it was packed because it's super easy to get a rewards card. People were hoarding slot seats with their belongings, so even if I did find an open machine, someone had their stuff in the way, and I was here for two days. Luckily, my grandmother and I decided to come back at 7 am and it was fine. Lastly, It was hard finding drink service on the floor. A few ladies seemed busy, but a few walked by and no one asked if I wanted a drink, and it was hard to catch their attention. It was my birthday, so that was very disappointing not being able to have one drink while I played.

Exceptional

Exceptional

Superb

Exceptional

Disliked: Front entrance under renovation, . Was hard to find hotel entrance

Superb

Liked: I felt like we were the only people on the floor we stayed on. Nice and quiet. I also like that they give all guests masks.
Disliked: The shower drain looked dirty although I'm confident that it was not. I assume all the water usage between guests just made it look worn.

Superb

Exceptional

Liked: Staff ;the hotel ,
Disliked: I will in future book with the hotel directly.Reservations were incorrect from my nameTo type of rooms requested.very disappointedWith booking.com

Exceptional