Live! Casino & Hotel -Baltimore Washington Airport - BWI Guest Reviews
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|4.3 miles from Hanover centre|
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Pete Tue, 7 January 2020
Maid illegally entering my room
Liked: The location, and the friendliness list at the front desk
Disliked: I had not checked out and the maid went in my room because she thought I left, she removed my watch and my tip, when I came back to the room and confronted her she was able to retrieve my items. I feel very violated in the front desk manager on that morning which was Friday, January 2 did not care at all, his excuse was she must?ve seen me leave the room, but I don?t understand what it matters if I left the room since I had not checked out, it was only 930. He absolutely had no concern Make make sure he told me it was my fault because the maid must?ve seen me leave the room. It?s a shame when a manager has such disconcert For paying guests. I?m glad that I had not left valuables in the room as the front desk manager did not seem to care at all. I?m guessing that he did not even have a conversation with Maid because he wasn?t even interested in which one she was as they were three or four on the floor. Everything else Was great, it?s a great property and too bad they had such a weak link.
Jasmine Sun, 5 January 2020
Anonymous Wed, 1 January 2020
Marsha Sun, 29 December 2019
Liked: Convenient Pretty Very Clean
Maritza Fri, 27 December 2019
Edna Wed, 25 December 2019
Kelly Wed, 18 December 2019
Liked: The staff was amazing! There were a lot of restaurants. Everything was close. Valet and bellhop were fantastic. Beds were super comfy.
Disliked: The room service tablet wasn't working.
Anonymous Sat, 14 December 2019
Liked: I thought the location was excellent. It made looking for the items I forgot easier to find.
Disliked: I stayed in room 1524 during my stay. I wish the water pressure was better. The water pressure was low during my visit.
Gerald Sun, 8 December 2019
Liked: The shower was excellent. The restaurant and bar were also excellent.
Disliked: The hot water in the sink was slow to heat but the shower was hot instantly. The light switch for the floor lamp was hard to use. The shower door did not stay closed to the seal. When the casino was crowded patrons were still allowed to play more than one machine.
Asha Thu, 21 November 2019
Excellent but tricky
Liked: I loved how clean and friendly the hotel and staff were. Everyone was welcoming and went the extra mile for our comfort.will come back again!!!
Disliked: I didn?t like that an insurance fee would be charged along with the actual cost of the room. None of that was mentioned when initially booking and I was discouraged because I had to downsize, HOWEVER when doing so they still explained everything and even let me know that the insurance fee was REFUNDABLE so I definitely appreciated the stay