Landhaus Alpinia

We enjoyed our stay as...

Liked: The staff was friendly, rooms were clean, some rooms are newly renovated, breakfast was great

Receptionist was great and friendly.

Liked: Spacious, clean

Excellent

Very good

Poor experience- wouldn’t recommend

Liked: Breakfast was okay!
Disliked: I was unable to gain access to the building as check in closes at 10pm (I arrived at 22:10). There is a night entrance, but this requires a key card. I phoned the emergency telephone number several times but nobody answered. I was stood outside the property for 30 minutes, until another guest arrived and let me in. Upon the automatic check in, the bedding in the room had evidently been cleaned but it was covered in hair, including the pillow case, sheet and duvet! After a check in process of an hour, this was not welcomed! There is no information on the website to state that no staff will be on-site from 10pmI would not recommend or stay at this hotel again

Perfect

Liked: Perfect for our requirements.
Disliked: NA

Very good

Liked: Breakfast
Disliked: Bed is extremely small for a "double" - not sure if it was even 140 cm wide - would bet that it was less.

Good

What an unpleasant stay.

Liked: To be honest leaving the hotel. While the hotel is clean, warm and comfortable overall, they really need to get their act together as regards customer service and curiosity to their guests. See next question.
Disliked: The man at reception in the hotel for check-in on the night I arrived, 26.11.2024 (7pm) was incredible rude. I had completed the online check-in option before going to the hotel and when I arrived I presented my phone (indicating check-in name and reservation details) and passport. The man behind the hotel reception desk grunted at me and proceeded to make a funny gesture of playing a guitar while laughing and saying something about me to a group of German guests waiting behind me to check-in. They all laughed and then he abruptly said "name" and I indicate my name, which I said was also on my phone and passport presented to him previously. He gave me my room card without anything further information. It is not acceptable for staff in hotels (particularly at the front/reception desk) to make fun of arriving guests just because the guest does not speak the native language.