Lainston House

A beautiful property in a...

Liked: The property is absolutely beautiful, with stunning, well-maintained grounds and elegant decor throughout. My room was spacious, tastefully furnished, and included thoughtful amenities like an ironing board, iron, and even a yoga mat. The front desk staff were also friendly and welcoming.
Disliked: The service was inconsistent and disappointing for a property of this calibre. I had to ask for basic items like cutlery and condiments at both lunch and breakfast. My scrambled eggs arrived cold, and the barman was unprofessional, even complaining about guests within earshot. Small details, like the absence of a shower cap despite other amenities, also added to a sense of inconsistency.

Good

Superb

Beautiful hotel, big rooms, friendly...

Liked: Beautiful hotel in the middle of the Hampshire countryside, very friendly staff, big rooms and overall a fantastic stay.

A birthday treat which was...

Liked: I booked this room for my wife's 65th birthday. My wife was not well and could not make it up to the room we had originally booked (on the first floor). The staff matched the room quality with a ground floor room and provided assistance (wheel chair) to allow her to get too from the Avenue restaurant. The taster menu from Tom was exceptional and the staff made up for the changes in booking we had to make. Thank you to everyone, you saved the day.

OK - probably would not...

Liked: Loved the property - however, the room we stayed in was very old. Hairdryer didn't work, jacuzzi bath was broken and furnishings were very tired. The restaurant off site was without any character and very much like sitting in a village hall. It still has a great presence - I just wish we were put in a better room - especially since they were nearly empty.

Great overnighter in the middle...

Liked: Exceptionally well maintained grounds. Lush greenery abounds
Disliked: Our room was on the second floor with no elevator. Not an easy feat to haul all our luggage plus pram plus baby up and down the stairs. The temperature in the room fluctuates a lot depending on the time of day. Again, not immediately comfortable with a baby.

Exceptional

Lovely place but with some...

Liked: Excellent room, refurbished and very comfortable. Good food. Freindly and efficient check in and out. Very pretty locale.
Disliked: While some of the staff were excellent, In the main they were not up to the standard of luxury hotel. I had to look for people at one point in order to get a drink. Also there is no going the extra mile. I wanted some simple sandwiches made for an outing the following day, for which I would have paid. I was told this could not be done.