La Quinta Inn & Suites by Wyndham San Antonio Downtown

I booked this hotel because we bought tickets to a concert and saw it had the best reviews but I had the worst experience. Well, when we checked in there were two ladies checking me in at the same time which was weird. I thought it should've just been one person. Well we got to our room and we were getting ready to go to the concert and I had my boyfriend and my daughter stay there in the room while we went to the concert. I got a call from my boyfriend saying the they were going to call the cops cause they didn't know who he was so I had to leave the concert just so I could figure out what was going on. What made me even more mad is that I got the call as soon as the concert was about to start. Well I got to the hotel and came to find out that they gave me someone else's room. I literally spent so much money on the concert tickets just so I couldn't go see them. They literally made my boyfriend wake up my daughter because of their mistake and this literally happened at around 11p.m. They didn't even offer us a discount or our money back for a least one room because I had booked two rooms. This was the worst experience. Why get the cops involved when it was their mistake. They should next time have one person checking people in instead of two because that's how this mistake happened. Will never book a room here ever again and don't recommend for anyone else too.

Liked: Nothing.
Disliked: Everything.

Good

Exceptional

Please with my stay.

Liked: Location was perfect.
Disliked: Elevators were slow.

Exceptional

Bad

Liked: Location
Disliked: Bitten by a bedbug

Good

Exceptional

Liked: Close proximity to local shopping and the San Antonio River Walk should you choose to do so. Staff was friendly and attentive. The rooms were very clean and orderly. The bed was comfortable, but not the pillows. The particular room we stayed in was large in comparison to most hotels we've ever stayed in. The breakfast selections varied daily and were tasty also. Hands down would recommend this facility to friends and family.
Disliked: The elevator was super slow. And... the ONLY complaint i have about this hotel is the pillows!!! They were lumpy and not comfortable at all. Other than that, they deserve a great rating. Maybe I'm just funny about pillows.

Very good.

Disliked: Bathtub

Exceptional