Don?t Stay Here

Liked: The front desk staff was helpful
Disliked: Where should I begin? The first night we were placed in a room with a bug infestation. We checked in late, & we were tired from traveling so I didn?t notice it at first. The next morning my husband went to go get breakfast ( FYI breakfast isn?t included with your stay due to COVID) & I noticed a bug on the dresser so I killed it. Initially I thought no big deal. We are in a humid climate & we were placed on the first floor. So I continue to help my youngest daughter get dressed and another bug appears. Now I?m starting to get worried. At this time my oldest daughter is in the shower. She is asking for my help bc she can?t get the hot water to turn on. Surprise the water doesn?t get hot. At best it turned lukewarm so by the time it?s my turn to shower the water is literally ice cold. Now I?m starting to get upset. Did I mention the vanity looks like a shark took a bit out of it. Yeah I know this story just keeps getting better. My husband gets back to the room & I give him a run down of everything that occurred while he was gone. He decides to open the top drawer of the dresser & move it away from the wall. BOOM we found where the bugs were coming from. It was disgusting!!! Now I?m rushing trying to shake out all of our belongings so that we can pack & get out of there. During checkout the general manager Rohan didn?t even come out to apologize for ruining the first day of our stay. He had the front desk clerk deal with it btw she was very apologetic & nice. Do not stay here unless you want to take some uninvited guest home with you. I should also mention the entrance to Busch Gardens is about three blocks away from the hotel so you will still have to drive or take a ride share service.