Bad

Liked: No comment
Disliked: I was not happy with my stay this time around. I booked my room plus paid for my room online and checked in less than an hour after I booked. When I arrived I was told that the room I booked was given to another individual to accommodate her due to an issue with her television. I planned to relax and watch TV during my stay so ofcourse I did not agree to be placed in a room that had a non working TV. The receptionist continued to explain that she had to accommodate that person and it made me feel as if my paid reservation was not as important. Then she explained she had another room but it was a suite and I would possibly get charged for an upgrade. I didn't request an upgrade and I strongly felt that I should not of been charged extra. I should have been placed in a room without further charges. I paid for my room on line and received my confirmation & it's disturbing that i ended up paying an additional fee because the only room that was available was a room larger than the one I originally paid for. That's not good customer service.