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AustraliaKimpton Tryon Park Hotel Guest Reviews
Overall Average Score:
Excellent (4.45 out of 5)
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Monika Mon, 5 May 2025
Very good
Bryce Thu, 10 April 2025
Exceptional
Charles Mon, 24 March 2025
Disappointing
Deby Fri, 7 March 2025
Exceptional
Adaliz Mon, 24 February 2025
Exceptional
Rafael Sat, 22 February 2025
Very good
Shawn Mon, 17 February 2025
nice place, but management dismissive...
Liked: rooftop bar - merchant and trade - is great
Disliked: We booked our stay through booking.com. I doublechecked - through that portal - that we could bring our two dachshunds and got a reply that said yes. I then reached back out to make sure that there would be a bath tub in the room. We do not currently have a tub because we had a leak in the only bathroom we have with a tub and that necessitated a complete remodel of the bathroom. The hotel was in a great location in uptown charlotte and my partner used to take baths to relieve stress, so i thought it would be a great valentine's day gift to get a room with a tub. I did not receive a reply on the bathtub question so i looked at online room pictures and saw a tub and though we were good. immediately after checking in, we went to the room to find no bath tub. I immediately called down and asked if they had a room with a tub and went over the back and forth through booking.com. i was told there were no rooms available with a tub so i asked if we could cancel our reservation. i realize that there is a no refund policy, but we were not responded to by the hotel through our booking.com reservation and it was an honest mistake. i was told the best they could do was give a $50 credit. we reluctantly agreed, since there was no other option, and at least got to enjoy the merchant and trade bar at the roof top. Upon checking out, i was told that the $50 credit was not going to be returned to my card but instead would be a credit to be used in the restaurant. john anthony also denied that the email i sent to booking.com making sure that there was a bath tub, was a legitimate email, even though I showed him the back and forth emails on my phone. Today, I find out that there has been a refund of $38 returned to my card. I can't recommend this hotel, and the unprofessional, dismissive manner that john anthony treated us with is unacceptable.
Haukos Sun, 16 February 2025
Exceptional
Rhonda Wed, 29 January 2025
Perfect weekend there
Liked: Boyfriends 65th birthday. By far best choice in location, food, quality service. Perfect weekend
Villar Mon, 27 January 2025
Exceptional
