Kimpton Fitzroy London Guest Reviews
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Debbie K, Cornwall, visiting Novello Theatre London
Took a while to book in as there were two guests complaining about their stay which was not a good start. We were then welcomed by the desk clerk who proceeded to book us in, but when the phone rang, despite there being two other people behind the desk, he decided to answer the phone and so we had to wait several minutes before he finished the call and continued to serve us. On Saturday evening after returning from the theatre, we decided to call room service - we were phoning for several minutes but there was no answer! My sister then decided to go down to the reception herself to be told there was no room service on Saturday evening. This was not such a problem, but the only thing I take issue with is that the number for room service is the same number you would need to ring if you have any emergencies, so thank goodness we did not need a doctor! I think you need to look into that. The hotel itself was very nice - breakfast very good, service in restaurant very good.
Liked: Rooms very clean.
Disliked: No room service or anyone on the desk on Saturday evening; tea/coffee not topped up on second day.
Cayetana Thu, 3 July 2025
Exceptional
Martina Wed, 2 July 2025
Exceptional
Juliette Wed, 2 July 2025
Superb
Liza Tue, 1 July 2025
Great location
Liked: Location, building exterior and lobby interiors.
Disliked: Room very small, low ceiling and shower over bath with extremely low shower head- we were too tall for.
Kevin Sun, 29 June 2025
Superb
R Sun, 29 June 2025
Exceptional
Radka Tue, 24 June 2025
Exceptional
Ryan Tue, 24 June 2025
Superb
Liked: I was promised a connected room but the room wasn’t available at check in. Staff quickly fixed the situation after the first night. The breakfast and gym were 10/10.
Disliked: Nothing.
Christina Thu, 19 June 2025
Good stay for one night
Liked: Quick stop over before airport but good stay convenient location for walking around
Bohdana Wed, 18 June 2025
Exceptional