Kimpton Fitzroy London Guest Reviews
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Debbie K, Cornwall, visiting Novello Theatre London
Took a while to book in as there were two guests complaining about their stay which was not a good start. We were then welcomed by the desk clerk who proceeded to book us in, but when the phone rang, despite there being two other people behind the desk, he decided to answer the phone and so we had to wait several minutes before he finished the call and continued to serve us. On Saturday evening after returning from the theatre, we decided to call room service - we were phoning for several minutes but there was no answer! My sister then decided to go down to the reception herself to be told there was no room service on Saturday evening. This was not such a problem, but the only thing I take issue with is that the number for room service is the same number you would need to ring if you have any emergencies, so thank goodness we did not need a doctor! I think you need to look into that. The hotel itself was very nice - breakfast very good, service in restaurant very good.
Liked: Rooms very clean.
Disliked: No room service or anyone on the desk on Saturday evening; tea/coffee not topped up on second day.
Danny Sat, 26 July 2025
Good
Sergei Sat, 26 July 2025
Exceptional
Nicola Sat, 26 July 2025
Good
Liked: The porters and concierge staff were super friendly and helpful!
Disliked: That when I contacted the hotel beforehand to say that I’m travelling with someone who has a life limiting illness and could we check in early? As it would make our stay more comfortable to be able to freshen up and take medication in a restful environment. However, they advised this wasn’t something they couldn’t do or when we arrived.The greatest customer service is one that is personalised and treats customers as individuals which sadly this did not.
Anonymous Sat, 26 July 2025
Good
Liked: Everything is good!
Jie Fri, 25 July 2025
Good
Rajkaran Thu, 24 July 2025
Exceptional
Nicola Sun, 20 July 2025
Exceptional
Gavin Wed, 16 July 2025
Very good
Elif Mon, 14 July 2025
Must stay dont miss this...
Liked: Lovely building design interior.Super comfortable bedsFriendly and professional stuff
Hilary Sun, 13 July 2025
Superb