Kimpton -Fitzroy London Guest Reviews
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|1.0 miles from London centre|
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Debbie K, Cornwall, visiting Novello Theatre London Wed, 25 November 2015
Took a while to book in as there were two guests complaining about their stay which was not a good start. We were then welcomed by the desk clerk who proceeded to book us in, but when the phone rang, despite there being two other people behind the desk, he decided to answer the phone and so we had to wait several minutes before he finished the call and continued to serve us. On Saturday evening after returning from the theatre, we decided to call room service - we were phoning for several minutes but there was no answer! My sister then decided to go down to the reception herself to be told there was no room service on Saturday evening. This was not such a problem, but the only thing I take issue with is that the number for room service is the same number you would need to ring if you have any emergencies, so thank goodness we did not need a doctor! I think you need to look into that. The hotel itself was very nice - breakfast very good, service in restaurant very good.
Liked: Rooms very clean.
Disliked: No room service or anyone on the desk on Saturday evening; tea/coffee not topped up on second day.
Dmitry Sat, 2 May 2020
Miu Sat, 21 March 2020
Great hotel with friendly staff
Liked: I like the renovation of the hotel and the design and staff are very friendly.
Disliked: The breakfast wasn?t great, for the price they charged (on top of the room), I would expect more and better. The bathroom was great, but the shower is not hot enough, seems there is a temperature restriction. Apart from that, everything is amazing!
Daniela Thu, 19 March 2020
Liked: We liked the hotel itself - it is very beautiful - inside and outside. The staff was very nice and helpful, the room was spacious, beautiful and clean, the location is great. We appreciated everything about our stay and had really nice time there.
Caroline Mon, 16 March 2020
Liked: Location is excellent, just round the corner from the tube. Staff extremely helpful and friendly.
Katie Sun, 15 March 2020
Fantastic hotel and very close...
Liked: The staff were very friendly and helpful
Disliked: The room was a little cold
Lee Thu, 12 March 2020
Anonymous Tue, 10 March 2020
This is now my favourite...
Liked: The room and amenities were outstanding in terms of quality. The location is a beautiful historic building right on Russell Square and a very short distance to the tube station.
Disliked: The shower was the best I have had in any hotel anywhere but it did overflow into the bathroom a bit until I figured out how to minimize the flow.
Lustfortravel Mon, 9 March 2020
Liked: The staff here really bend over backwards to make you happy - I was super impressed!Great, spacious gym. Cool lobby, well located. Good for business travel, couples or family trip.
Disliked: Bathrooms are very small. Paint in room starting to look a little shabby. Cafe in hotel is not the best value but lots of Options on the area.
Anonymous Sun, 8 March 2020
Grand architecture, thoughtfully refurbished with...
Liked: Great location and friendly, bright staff
Connor Sun, 8 March 2020