Kimpton Fitzroy London Guest Reviews
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Debbie K, Cornwall, visiting Novello Theatre London
Took a while to book in as there were two guests complaining about their stay which was not a good start. We were then welcomed by the desk clerk who proceeded to book us in, but when the phone rang, despite there being two other people behind the desk, he decided to answer the phone and so we had to wait several minutes before he finished the call and continued to serve us. On Saturday evening after returning from the theatre, we decided to call room service - we were phoning for several minutes but there was no answer! My sister then decided to go down to the reception herself to be told there was no room service on Saturday evening. This was not such a problem, but the only thing I take issue with is that the number for room service is the same number you would need to ring if you have any emergencies, so thank goodness we did not need a doctor! I think you need to look into that. The hotel itself was very nice - breakfast very good, service in restaurant very good.
Liked: Rooms very clean.
Disliked: No room service or anyone on the desk on Saturday evening; tea/coffee not topped up on second day.
Paul Thu, 12 June 2025
Exceptional
Eva Mon, 9 June 2025
Just perfect
Liked: Just beaut. Staff is so fab
Hal Fri, 6 June 2025
Exceptional
Liked: Rooms tiny
Disliked: Size of room
Grace Fri, 6 June 2025
Exceptional
Liked: We stayed in the King Studio Suite Park View room for 2 nights for our wedding and it was truly magical. The Kimpton Fitzroy is the most beautiful hotel we’ve ever stayed in! The hotel room was stunning and the staff were incredibly helpful. We can’t wait to come back again!
Raj Mon, 2 June 2025
Location great. Building lovely ,...
Liked: The building and the surrounding lovely
Disliked: The room was unacceptable. It was very small. We paid over £320 room only and we could barely move in the room I had to place my suitcase in the bathroom. Breakfast was okay - however extra charges for a omelette?? What’s all that about ? Especially when we paid £30 per person ???
Anonymous Sat, 31 May 2025
Nice location but be aware...
Liked: Hotel was situated close to St. Pancras International Train Station which is what was needed- a plus. Help staff were very courteous and helpful.
Disliked: Room was a good size for London, however big negative was the shower stall tiles/ grout were full of mold- didn’t notice until taking a shower- plus the air conditioner, when on produced a very unusual smell in the room. For a 4/5 star hotel, and for the price, this should not be the case. Very disappointing in this regard.
Richard Fri, 30 May 2025
Exceptional
Liked: Team at reception were great. Great room service food.
Disliked: Nothing
Julian Fri, 30 May 2025
Incredible hotel, fantastic staff, amazing...
Liked: This building is phenomenal, from design, to decor and finishes. Staff were incredibly helpful, and super quick in responding to requests. Breakfast is very good, the bar is incredible, and the location is great. And the bed, especially the duvet, is just amazing
Disliked: Room was a little small (i'm nitpicking, really shouldn't complain about anything)
Chimezie Fri, 30 May 2025
Exceptional
Paul Wed, 28 May 2025
Not very happy for the...
Liked: The television in the room didn’t work, room service was very expensive £75 for two portion of fries a steak sandwich and a toastie !
Disliked: Room service charges and a room with a working TV