Took a while to book in as there were two guests complaining about their stay which was not a good start. We were then welcomed by the desk clerk who proceeded to book us in, but when the phone rang, despite there being two other people behind the desk, he decided to answer the phone and so we had to wait several minutes before he finished the call and continued to serve us. On Saturday evening after returning from the theatre, we decided to call room service - we were phoning for several minutes but there was no answer! My sister then decided to go down to the reception herself to be told there was no room service on Saturday evening. This was not such a problem, but the only thing I take issue with is that the number for room service is the same number you would need to ring if you have any emergencies, so thank goodness we did not need a doctor! I think you need to look into that. The hotel itself was very nice - breakfast very good, service in restaurant very good.

Liked: Rooms very clean.
Disliked: No room service or anyone on the desk on Saturday evening; tea/coffee not topped up on second day.

Exceptional hotel and staff

Liked: This hotel is the only place my wife and I will stay while in London. I'm sure there are plenty of other hotels but this is exceptional and perfect for us. Beautiful building and great location
Disliked: There was nothing that I didn't like

Superb

Great place to stay!

Liked: Amazing building. Great customer care. The rooms were thoughtfully appointed with everything one may need for a comfortable stay.
Disliked: Small rooms; in comparison to other hotels in the same price range

Very good

Liked: Historical building well-designed interior, and rooms. The hotel has several restaurants and a nice bar. The location is perfect if someone is looking for underground as the nearest station is only 50 meters away. There are several parking places nearby. The staff was kind and helpful throughout our stay.
Disliked: Rooms could be a little more spacious.

Exceptional

Exceptional

Very good

Exceptional

Liked: The hotel is located in a very cozy area near the park. All attractions are within walking distance. The hotel staff are very friendly.
Disliked: Breakfast was tasty, but not varied. Food in the room is also without variety of choice

Exceptional

Liked: The beds were very comfortable. Staff was wonderful.