Kimpton Fitzroy London Guest Reviews
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Write a review
Debbie K, Cornwall, visiting Novello Theatre London Wed, 25 November 2015
Took a while to book in as there were two guests complaining about their stay which was not a good start. We were then welcomed by the desk clerk who proceeded to book us in, but when the phone rang, despite there being two other people behind the desk, he decided to answer the phone and so we had to wait several minutes before he finished the call and continued to serve us. On Saturday evening after returning from the theatre, we decided to call room service - we were phoning for several minutes but there was no answer! My sister then decided to go down to the reception herself to be told there was no room service on Saturday evening. This was not such a problem, but the only thing I take issue with is that the number for room service is the same number you would need to ring if you have any emergencies, so thank goodness we did not need a doctor! I think you need to look into that. The hotel itself was very nice - breakfast very good, service in restaurant very good.
Liked: Rooms very clean.
Disliked: No room service or anyone on the desk on Saturday evening; tea/coffee not topped up on second day.
Jet Tue, 26 March 2024
Great stay
Liked: Location very good, metro is around the corner. Staff really friendly. Loved the ‘gilded age decoration’ of the Fitz bar.
Mike Mon, 25 March 2024
Exceptional
Sarah Sun, 24 March 2024
Perfect location and the perfect...
Liked: Stunning hotel beautiful and grand without being pretentious.Staff went over and beyond to make sure our stay was perfect for us
Disliked: Nothing at all
Andrew Sat, 23 March 2024
Disappointing
Liked: Front desk staff welcoming and roo. Was nice.
Disliked: Breakfast staff, in particular, the bald head waiter were extremely rude. We had to wait 20min for a seat for breakfast. Bed mattress was not comfortable, it dipped in the middle.
Kelly Thu, 21 March 2024
fantastic experience
Liked: Absolutely everything, couldn't fault a thing
Barbara Tue, 19 March 2024
Exceptional
Liked: I loved everything!
Disliked: Not having an outlet in the bathroom for my hair drying brush. I plugged it in another area but I didn't have a mirror.
Nicole Mon, 18 March 2024
Exceptional
Simon Sun, 17 March 2024
Good
Liked: Had a single room which was well planned but a bit smallThe bar area is very good, and the area used for the happy hour was also very nice and spacious
Disliked: Room was a bit too claustrophobic
Jeanette Sun, 17 March 2024
London hotel to be proud...
Liked: Hotel got everything right
Disliked: Booking.com was more expensive than booking direct
Doug Tue, 12 March 2024
Exceptional