Exceptional

Liked: Everything was great, very informative and communication was perfect. Clean and worth the money. Marissa was the best at the front desk!
Disliked: Pool closed early.

Very good

Good

Disliked: There was no parking, after paying a parking fee. Rooms weren?t cleaned. Only 2 towels in the bathroom. The location is poor. Next to the freeway, a lot of homeless people in the surrounding areas. Overall kind of a creepy hotel.

My car was vandalized at...

Liked: The assistant general manager Marissa White was unprofessional.
Disliked: The stay was great but unfortunately what happen to my car made the experience bad.

Not the best area

Liked: It's 6 minutes away from the universal studio.
Disliked: The hotel is surrounded by homeless and trash. The room is too small; there's no housekeeping during the covid, not a good choice for an longer stay; the pool was ok, doesn't look like the photo.

Good

Liked: the big tubs
Disliked: the room wasn't fully clean. the walls were dirty and when they cleaned my tub during my stay there was still dirt left in the tub

Very good

Disliked: Physical assault took place in the next room. It was horrible, scary and traumatic. Never experienced something like that. Obviously some or at least one culprit was unsavory trash. I would not stay there again. I told the front desk. Sent my husband to momentarily stop the assault and we were threatened. We left the hotel within 4 minutes. Im not the type to write a review but this has stuck with me. I did not give a "Very Good" rating. It must be a default.

Exceptional

Exceptional