Kasa The Row San Jose Guest Reviews
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|2.6 miles from SAN JOSE centre|
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Stephens Tue, 30 May 2023
Stellar place to stay when...
Liked: Loved virtual check in, room was nice and cool, roomy and had super comfy beds. Perfect location.
Disliked: The tub faucet was leaking (kinda noisy) and the vending machine stole ten bucks from me :(
Danielle Tue, 30 May 2023
Samantha Fri, 26 May 2023
Liked: very up to date & clean. Great communication with the facility
Disliked: the bed was not too comfortable
Jim Thu, 25 May 2023
Melanie Mon, 22 May 2023
Would stay again
Liked: very stylish. free parking. clean. complimentary waters and tea. spacious
Disliked: it was difficult to find. If you are going here just type in “the row” if you type in “Kasa the row” will take you to the middle of the highway and then stop. ￼I got emailed 2 different access codes for the door which was a little confusing, other guest I met in the lobby area said the same thing happened to them.
Leonel Mon, 22 May 2023
Tiffany Sun, 21 May 2023
Liked: very comfortable bed
Abby Fri, 19 May 2023
Wai Thu, 18 May 2023
Disappointed and will not stay...
Liked: The king suite was a good size, sheets were good, generally the place was clean.
Disliked: I did not like the fact that there's no one on site that you can talk to. Everything goes through email, text, or phone call but their follow up on issues were slow and I had to call multiple times to get my issues fixed. The king suite I stayed in the window blind does not open because there was no strings attached, I checked in on a Saturday so they have no one to fix the issue until Monday. I told them that it makes me feel claustrophobic with the black out shade but no one cares. They did not offer compensation until I insisted. You have to pay extra for room cleaning, which is not what I had expected. I was staying for 5 nights, the fridge and microwave was very small so I don't recommend it for longer than two night stays. I usually stay about a week, so this place will be off my list of hotel for all those reasons.
Barbara Thu, 18 May 2023
pleasant room for the price.
Liked: location to work
Disliked: it was a bit off putting that there are no staff on site for check in but in my situation the response I received remotely were excellent