Liked: This is a beautiful & luxurious hotel with all the amenities you'd expect at this price point. Fitness room has amazing view, with lots of cardio machines and weights. Security is unobtrusive but vigilant.
Disliked: Nearby high rise buildings have rooms close enough to see into. It's a shame to keep the curtains closed with such an amazing view of the bay! Valet service not quite on point, so allow extra time

Liked: The customer service was phenomenal. Amazing staff!

Liked: We were on our way to Key West and needed a place for a night before our road journey the next morning. The location was very convenient to reach from the airport with the rental car and very easy to get on Rt#1 for our journey to Key West. Great staff.
Disliked: 5 star service all the way around.

Liked: Beautiful and excellent service. Shopping, restaurants, and the beach are all within walking distance.
Disliked: Checking out was the only thing we didn't like.

Liked: The amenities they offered and the location of the hotel were nice howevever simple things like working WI-fi, towels at the pool, and fixing issues the first time around were not met.
Disliked: Staff is friendly but I experienced a few issues that required me to contact the hotel twice for each to resolve. Simple amenities such as working Wi-fi, pool towels, bed that is not slanted....

Liked: Amenities and room
Disliked: The location was too congested and the view was blocked by surrounding buildings.

Liked: The staff was excellent and the view. Also the cleanliness of the hotel.
Disliked: The inconsistency in the food , one day it was great and the next it was dry and stale! Also the timeliness of amenity deliveries took until 10 p.m at night to deliver a amenity that was scheduled prior to arrival for a special birthday.

Liked: I loved the view, the bed was comfy and the cleanliness of the room
Disliked: Internet was not all that good

Exceptional