Superb

Liked: N/A
Disliked: When I arrived at the hotel they didn?t have the room I reserved and I had to wait!

Superb

Bad

Passable

Liked: The location and facility is good
Disliked: I didn't like the reception attitude, which makes me feel really bad on New Year Eve. First, I am not satified the hotel overbooked , this happened when I booked it on booking 1 mth in advance. I booked king size bed with city view. It is my marriage anniversary day, you told me I only can choose two queen with my husband with no good view at all . The hotel system is not five star at all. Second is the receptionist , her attitude refelct the hotel trainning and profesaional, I have been stay in Mexican JW , which is much more professional and friendly. She is her almost force me to take this queen bed one. She told me "oh you can wait, but I don't know how long you need to wait." How could you don't know, JW control the room by notebook not computer ???? It is new year eve, and I try to be friendly and I don't want to kick off as she might tell me sorry we don't have any avaiable later. So we accepted the room. I don't think I have more choice. I just had wrost experience on New year eve and my anniversary.

Great location to concerts, shops...

Liked: Great Location to concerts, shops water and restaurants.
Disliked: rooms need a little facelift. somewhat dated for an Autograph collection hotel

Exceptional

Good

Superb

Superb