Service was not great

Liked: Location
Disliked: The room didn?t have mugs for coffee or glasses for drinks. The wait to check in was long. Staff was not helpful, especially the valet personal.

Beautiful hotel close to work

Exceptional

Lot of minor inconveniences that...

Liked: The hotel is in an excellent location. From the hotel you can walk out to Dinner or down to Brickell and it was very pleasant. The beds and rooms are extremely comfortable like you'd expect from a JW.
Disliked: The hotel is a bit beaten down. In the rooms and facilities there was damaged furniture. The desk in our room was beaten and scratched all over and made it uncomfortable to work at. They had to replace one end table as well because the entire top had been scratched to the point or bare wood. Then around other facilities you can see a level of not caring about the details of the property. Staff was hit or miss. We had several billing error on the property. They charged us several times for parking when we had no car. After having it removed once, we got charged again the next day. We also had breakfast included in our stay, yet we charged for it several times, resolved it again once, and got charged again after the notice. When asking the front desk for any sort of help they had little to no clue how to help. Beach recommendations, travel around city, dining, they were extremely short and rushing us away on simple questions. TL;DR Lot of minor inconveniences that make it not a JW worthy stay.

Exceptional

Pleasant

Exceptional

Exceptional

Exceptional

Liked: The room was beautiful