Liked: My daughter was ill and I needed medicine from the drug store. The bellhop left the hotel and brought back medicine so I didn't have to leave her side. Wow!
Disliked: Nothing, they were wonderful.

Liked: It was a great experience! The staff is very caring and helpful. We felt safe staying at the hotel as a person need a specific keep to access the rooms. Location, Location, Location! It was a perfect location. We did not have to drive anywhere.
Disliked: The in-room service menu could have more items, such as a cuban sandwich.

Liked: Staff was courteous and helpful
Disliked: Yes pool was scheduled to be closed

Liked: This is a beautiful & luxurious hotel with all the amenities you'd expect at this price point. Fitness room has amazing view, with lots of cardio machines and weights. Security is unobtrusive but vigilant.
Disliked: Nearby high rise buildings have rooms close enough to see into. It's a shame to keep the curtains closed with such an amazing view of the bay! Valet service not quite on point, so allow extra time

Liked: Location was perfect for the Miami marathon. Beautiful room and room service was good. Not terribly overpriced. What you would expect for Miami.
Disliked: Valet service sucked. Every time I called for my car, they would say 10 minutes. When I would check in at the window because I didn't see my car, no one had even bothered going to get the car yet. This happened 5 times. No one speaks English. Frustrating!

Liked: Beautiful and excellent service. Shopping, restaurants, and the beach are all within walking distance.
Disliked: Checking out was the only thing we didn't like.

Liked: Very clean modern rooms and great views
Disliked: Hotel was great other than the Valet service. I waited over an hour for the car to be brought up on checkout day only to find out that the valet service confused my vehicle with someone else's. Very poor mistake especially due to having to pay $---/night

Liked: The hotel itself was absolutely stunning. 41 floors of beauty. The valet was attentive, and was checked in, and in my room within 5 minutes. Room was very clean as well as the bathroom, beautiful view. We ordered room service and it was wonderful.
Disliked: The location is a bit hard to get to as it is in the heart of downtown miami. The only way to get to the valet entrance is right off the road where the draw bridge is, so it gets backed up.

Underwhelmed

Disliked: The coffee machine was broken. Wanted to make Morning coffee but couldn?t. For the price of this hotel have higher expectations of excellence. Small thing but once again it?s about details - there was only one already used roll of toilet paper in the room. No extra. Seems basic.