great setting

Liked: beach and pool
Disliked: prices of food and beverages high

Exceptional

Beautiful views, amazing staff, food...

Liked: I thought that the staff was extremely professional, helpful and very good at their jobs. I also felt everything was very clean and organized.
Disliked: Our room cost upwards of $1000 per night and we had to wait in line like fools for a chair around the pool. It seems that either the hotel is overbooked or someone needs to figure out how to assure that each guest is given equal opportunity for a seat at the pool or beach. Each day I was there I had to wait in line before my family woke up so that we could have a seat. I watched multiple people, take control of multiple lawn chairs and then never returned for the entire day. It seems the system is rigged and felt a bit elitist. The chairs and the accommodations, including the cleanliness of the bathrooms was exceptional. But along with other guests, we were speaking with, we cannot figure out why the heck you would have to wait in line for lawn chairs, and then not enforce the rule about needing to be present at least most of the day. We saw many people, frustrated and angry because they couldn’t find somewhere . What kind of hotel has such an expensive rate but then does not guarantee you have a seat by the pool that you paid for?

Good

Liked: Location , staff , new gym
Disliked: The towel reservations on chairs is absolutely ridiculous. Should be better monitored and removed. People reserve chairs at 7 am and never show up. Restaurants and capacity management could be vastly improved - was too crowded for food places to manage , both casual grab and go and also sit down dining

Superb

A very nice, but expensive,...

Liked: Beach - awesome - white sand, blue water, clean. Pools - very nice but overly crowded. Restaurants - overall very good but could use a few more for variety. The 10k Alley was a great addition for all ages.
Disliked: I was with my wife and son (age 16). Normally i expect this to be a great alignment for a JW level property. However, this particular property was more appropriate for much younger kids. They were everywhere and not well managed by their parents. Also, there were a lot of non-guests on the property - primarily pool areas. On an already crowded property this adds to the congestion and scarcity of pool seating.

Exceptional

The hotel has some lovely...

Liked: The beach was beautiful.
Disliked: When I have paid to have the use of a hotel's facilities I don't expect to have to pay more for a sunlounger in a "premium position".

No restaurants to eat in...

Liked: Beach . Thousands of people with the restaurants having odd hrs . Most not even open during the day . Getting food before 11:30 am is served in one place ! Lines were 50 people deep. 0ne coffee shop always packed lines every morning . One restaurant is only one 6:00 until 10 pm !! Closed all day . It was cold weather and two of their restaurants only seated outdoors rain or shine . Another one opened 11:30 and it was same situation outside only . We will not be returning. .
Disliked: Read above