InTown Suites Extended Stay Houston TX - Stuebner Airline Rd Guest Reviews
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Enjoli Tue, 12 March 2024
DO NOT RECOMMEND
Liked: N/A
Disliked: I made a reservation to stay at this location on March 2, 2024. I noticed that there check in time was between 11a-6p. My flight was delayed and I didn’t get to Houston until 5p and still needed to grab my checked bag and grab an Uber before 6p. I called the hotel and spoke with a guy that said his name was Emmanuel and stated he was the supervisor. I was told my reservation was canceled due to no one checking out of the hotel. I asked if there was anything they could do because I flew out to Houston and was expected to have a place to stay. He told me there wasn’t. I asked if I could get a confirmation email stating they canceled my reservation and was given the run around stating that it was canceled. I waited a few days and called back asking for a confirmation again that it was canceled because the payment was not returned to my account. I was told “you can pick it up at 4:30p in person.” I told him I wasn’t paying for an Uber to get a receipt that can be emailed to me. He ended up hanging up on me and when I tried to call back no one would pick up the phone and the voicemail box was full so I couldn’t leave a message. Unfortunately I would not recommend working with this hotel. Please save yourself the trouble after reading what I went through.
Salazar Wed, 29 November 2023
Disappointed again..
Liked: Quite.
Disliked: Roaches, AC broken.
Geovannia Thu, 14 September 2023
Exceptional
Marvan Thu, 6 July 2023
It was an uncomfortable stay...
Liked: I liked the location was perfect. The bed was comfortable. The price was reasonable.
Disliked: THE COCKROACHES. No irons. Room clean up could have been at least twice and not on the day I was leaving which was about almost an hour before check out
Helder Tue, 20 June 2023
Pleasant
Liked: Localização. Atendimento
Disliked: The mathress is horrible. The coils is down and don't have anyone to swap or substitute
Anonymous Sat, 26 November 2022
Good
Liked: Everything
Disliked: Roaches
Harrell Fri, 3 June 2022
Good
Jenny Tue, 26 April 2022
Good
Disliked: Mattress was broken on arrival and not changed as apparently they had no spares and would take 60 days for new one so we did not sleep properly throughout our stay and ended up checking out early due to this.
Chandra Thu, 31 March 2022
Exceptional
Liked: The location
Disliked: Pet policy
Trevin Fri, 18 March 2022
Chris gave me a hard...
Liked: nothing
Disliked: everything