Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Cheap and not so cheerful.

Liked: There was hot water.
Disliked: The check in was slow. The room was very tired. There was no concierge. They did not answer telephones. The reception were annoyed when you asked questions (like do I have to wear a mask in a taxi). The lobby was busier than the subway.

Exceptional

Exceptional

Very good

great location and view through...

Liked: the location to broadway shows and times square, penn station, rockefeller ctr and most observatories were easily walkable. The absolute best part about the room was the view was great with huge corner windows that you can sit in. if you love to look out at hustle and bustle of city streets and viewing city skyscape at night. There was a mcd?s across the street for kids food and shake shack on ground level. and great bakery sandwich shop across st. The bellhops were fantastic. always offering their help.
Disliked: The room desperately needed to be dusted. The shower needed to be run for a good 15 mins before you got hot water, no lock on bathroom door. no sheets on sofa bed and none available. Had to call to get some bedding at nearly midnight upon coming back to room. The mini bar and snack for sale was crazy. You cannot use the fridge to store leftovers. only room for overpriced drinks.

Passable

Liked: Location was great.
Disliked: For the price, the room was lacking.

Exceptional

Exceptional

Dirty bedsheets

Disliked: Bedsheets were dirty. Called the front desk two times, no one answered. Staff was not helpful.