InterContinental New York Times Square an IHG Hotel Guest Reviews
Write a review
|1.1 miles from New York City centre|
Write a review
Mary, Neptune City, visiting Birdland Jazz Mon, 20 August 2018
Staff needs some training; good technology but needs personal relation training.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.
Louis, Conshohocken, PA, visiting Lunt-Fontanne Theatre Mon, 27 January 2014
What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.
Francess, Charleston, visiting Al Hirschfeld Theatre Tue, 3 September 2013
Need more mirrors in bedroom. Fabulous place to stay. Thank you.
Amy, Williamsburg VA Fri, 30 December 2011
First time guest, look forward to returning, very professional check in staff
Liked: Very accommodating staff, comfortable room, great setting and location
Fouad Mon, 5 June 2023
Liked: Old furniture and the carpet had a lot of stains.
Disliked: Carpet's stains.
Eduardo Mon, 5 June 2023
Shulton Mon, 5 June 2023
I would not stay or...
Disliked: cleanliness is pathetic. staff are pathetic. overall service for the kind of money you pay, it daylight robbery.
Samer Sat, 3 June 2023
Alexander Wed, 31 May 2023
Paul Tue, 30 May 2023
Great base if you’ve got...
Liked: Location and ambience excellent
Anonymous Mon, 29 May 2023
Yaye Thu, 25 May 2023
Ignatius Wed, 24 May 2023
Sandeep Wed, 24 May 2023
Liked: The location is amazing. Just a block away from Times Square.
Disliked: I was surprised that a hotel of this standing does not have 24 hour room service.