InterContinental New York Times Square

Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Very good

Meh.....

Liked: Location, comfortable beds, housekeeping kept room cleaned and supplied.
Disliked: The staff at the front desk. Was not thorough with info for checkout and the limitations of the hotel credits. Checkout was awful having to do twice and then retracting what was said prior like I had memory loss or something. As if I misunderstood what she had said when i had another person with me who heard the same thing. Very off putting. Not one of the 3 ppl I came in contact with explained how checkout goes and how payment could be done or what to do with the keyboard.Also should have at least a fridge and/or microwave.

Bad

Liked: Location
Disliked: The staff was unfriendly

Exceptional

Superb

Please teach receptionist to be...

Liked: Location is very good
Disliked: Receptionist Mr Ahmed was very rude when we approached him for check-in , we requested if entire hotel tariff + tax + security deposit can be taken in cash in advance since I had some issue with limit with my credit card we felt discriminate he didn’t attend us properly , however another receptionist Mr Angel was very polite and understood & helped us check-in he blocked my credit card for security deposit and took advance hotel tariff + taxes in USD cash , my point is at least Mr Ahmed could have conveyed in polite manner rather than being so rude with us

Very good

Liked: Clean Rooms, Courteous staff, Central Location.
Disliked: Pillows can be more comfortable. Addition of Electric Kettle Can improve the experience.

We loved our stay and...

Liked: The hotel was beautiful and perfectly located in walking distance to many restaurants, broadway theaters and Times Square. The onsite restaurant was phenomenal! We ate there multiple times! The shampoo and soap made me feel like I was using spa quality products! Fantastic! The staff was wonderful, for the most part… there are definitely amazing people working here who care about the guests. Eddie and Leo, thank you for taking care of our family. We appreciate you both!
Disliked: The bathroom was clean but I still noticed collected dirt in the corners and something stuck on the wall near a switch that I couldn’t remove. The tile grout was stained and grimy in the shower. We encountered a few snippy staff members, but this was far and few between. The restaurant at happy hour and late evening was slower service. I understand that the day of the week may play a part in staffing. But one server on an evening shift when you have a very busy guest list should be accounted for as well.

Superb

Liked: We were very comfortable and close to many sights
Disliked: They were replacing the mini bars and it was inconvient