Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Poor

Disliked: Poor experience. Hotel staff did not communicate correctly. Had to change room because the AC was working. The comforter was torn. I am not going to stay here again.

Liked: Location
Disliked: The electronic keys would not work for the elevators or the rooms. In a four day stay we probably had to get 25 new keys. It was very frustrating. Staff was helpful but we noticed many people were having the same problem.

Very good

Liked: Location was central to everything in Times Square. I asked for a late check out and the front desk was very accommodating. Housekeeping was very nice and greeted me each time they saw me in the hall. Showers were great!
Disliked: Nothing to dislike!

Liked: Staff was great and very helpful. Location is very close to Times Square, a block away. Nearby parking garage available.
Disliked: The room was not super clean. There was dust on the table. The coffeemaker had a old coffee packet in it which wasn't cleared out. There was no soap in the bathroom when we arrived and we had to call in for that.

Liked: Received an room upgrade with a great view. I thought the bed was amazingly comfortable. I didn¿t want to leave it.
Disliked: For the star level I would have assumed there would be robes included. Our heater / A/C didn¿t work well, it made an awful rattling noise if we tried to use it past 1 degree. We¿re told 29 fee included mini bar credit but was charged for both.

Liked: Location was great, right next to the subway and close to Times Square. Super easy chicken and checkout. Great large room and very clean. We were able to store our luggage with no problem after check out.
Disliked: Nothings

Very good