Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Perfect

Overall it is a great hotel, we would definitely stay again.

Liked: The hotel was a great location for theaters and Times Square. There were several great restaurants close by.
Disliked: We were on a lower floor so the view wasn't great. But that isn't anyone's fault. The price is a little high, but for the location and city it was about what one would expect to pay.

Exceptional

Overall it is a great...

Liked: The hotel was a great location for theaters and Times Square. There were several great restaurants close by.
Disliked: We were on a lower floor so the view wasn't great. But that isn't anyone's fault. The price is a little high, but for the location and city it was about what one would expect to pay.

Very good

Liked: Location Room size ok Breakfast

Very good

Liked: Location Room size ok Breakfast

perfect central location and good infrastructures

Liked: location is great. hotel spacious and clean. beds a bit to soft. staff helpfull.

perfect central location and good...

Liked: location is great. hotel spacious and clean. beds a bit to soft. staff helpfull.

Intercontinental Hotel, Times Square

Liked: Very clean, fantastic location.
Disliked: Extra $1000 in charges on my credit card (due to using 2 cards for our payment). It was eventually refunded but too bad if we needed that for spending money.The snacks are a bit of a scam. They're kept at the end of the table on a sensor pad, so beware of your kids trying to take one or accidentally knocking it over!