Name: Inn at the Pier Pismo Beach Curio Collection by Hilton
Address: 601 Cypress Street, Pismo Beach, CA
Telephone: (888) 420-1676
Rating: 4

Inn at the Pier Pismo Beach Curio Collection by Hilton Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

Write a review

Superb

Exceptional

Unsatisfactory and disappointing

Liked: The location was excellent. The restaurant staff/food was excellent.
Disliked: Upon arrival, we encountered a three-hour wait after check-in before we could finally access our room. This delay resulted in us missing dinner plans with friends, which was incredibly frustrating and disappointing.The special needs room we reserved was far from suitable. The shower chair was not only unstable but slammed down unexpectedly, causing my wife to suffer an injury. This is a serious safety concern that should never happen in a dedicated special needs room.Additionally, the layout of our room left much to be desired. The positioning allowed people from the restaurant next door to see directly into our room, which made us feel uncomfortable and exposed. To add to our frustration, there was a mirror that reflected the bed, preventing us from enjoying the beautiful oceanfront balcony we had booked. We felt forced to keep the blinds closed, which ruined the experience we were hoping for.I attempted to address these issues with management during our stay. I provided my phone number and email to two different managers, both of whom assured me they would follow up. Unfortunately, I never heard back from either of them.