Exceptional

Very good

Great location by the ocean,...

Liked: Loved the location! The front desk people were very friendly and the beds, lindens, pillows all very nice..
Disliked: The stairwell and hallway carpeting desperately need replacement- very dirty and worn, ripped in places. Also I asked 3-4 times if we could upgrade to Oceanside top floor room during our 4 nite stay. They assured me I would be notified when ( after the weekend) one would be available. It never happened and I know after Sun several were available. Also, our room was only cleaned once and we had to call front desk several times toInquire about cleaning as well as shagging down the cleaning lady in hall for extra towels, coffee cups. All very frustrating. We were celebrating our 50th wedding anniversary and my husbands birthday. This was kind of annoying to come back to our room and find it hadn’t been cleaned even by 6;00 at nite! The manager did not charge us for parking for 4 days so that was some compensation! We loved Pacifica, but probably would not stay here again in the future…

Overcharged

Liked: The hotel is in a beautiful location and lady at front desk was nice. I would have stated decent value but we were overcharged with no explanation. TV did not work and they offered to change our room but we declined due to hassle of moving rooms.
Disliked: We were overcharged and spoke to staff while onsite but they couldn’t resolve the issue. Also followed up three times via email after our stay and received no response. I don’t usually write reviews but this lack of customer service is unacceptable.

Very good

It was a great get...

Liked: Proximity to beach was great.
Disliked: Long hallways

Bad

Affordable, clean, close to beaches,...

Liked: Close to beach, affordable, clean room, other than windows. Kind office staff.
Disliked: First room, very clean and nice, could not get tv to work, asked office staff, who was very nice, but she had no idea how to help us, so she just moved us to an upgraded room with a view of ocean. (Still another hotel between this one and beach.) Second room, also clean and nice, tv worked, but broken fixtures in bathroom (tp holder completely broken and partially hanging on wall, shower rod had been fixed at some point cuz didn’t bother to remove old pieces. Also, windows were quite dirty, so had to open them for a decent pic of ocean in distance.

Nice and clean for a...

Liked: The location was nice with a few restaurants and shops close by. Easy access to the ocean.
Disliked: Rooms are small with no balcony.