Beds; rooms; staff all excellent.

Liked: Perfect location for venue and restaurants/ bars.
Disliked: No fridge . Breakfast buffet not very nice! Bigger towels.

Nice comfortable clean stay

Liked: Easy to park Polite staffFree coffee machine
Disliked: Lifts were slow. Not sure if broken as it stopped when we were in it then started again

Exceptional

Pleasant

Very good throughly enjoyed it

Liked: Very good position in city

Very helpful staff good facilities...

Disliked: Heater didn’t work in room. Cold night so would have been good to have a throw or blanket in room as quilt thin..awkward not knowing where car park was on website, meant I had to park outside and pay for an hour ticket just to go 8th reception to find out where the car park was. An email explaining beforehand would have been good.

Pleasant

Liked: Excellent location and very good value. Clean, modern building with a very convenient car park in the basement. Reasonably comfortable mattress (on the proper bed) and decent sized tv. The staff were friendly and efficient. The breakfast was good - not amazing but better than I'd expect given the price and they covered the basics well with fresh fruit, cereals, bacon and eggs, pastries, bread, coffee etc. They even had freshly made pancakes which was great for kids.
Disliked: The heating / cooling vent system did not work at all which made it quite stuffy through the night with multiple people in the room as the building doesn't have opening windows. The pull out bed was much narrower than I expected given we had booked for 2 kids and 2 adults and although it wasn't explicitly stated it was a double bed width I had thought it would be. It was also incredibly uncomfortable which the kids didn't mind but I would have. The bathroom was OK and clean but did feel a bit tired with missing tiles and bodged silicone repairs in places. .

Very good, comfortable and pleasant...

Liked: It is right in the middle of Birmingham and in walking distance to all attractions.Car park inclusive, a big bonus.
Disliked: The view, unfortunately we just had a view onto the inner roof with railings. But it did not really bother us.

Superb

Liked: Great hotel staff friendly and very helpful

Superb