Exceptional

Liked: Thank the breakfast staff for starting our day in a friendly, upbeat manner. Special appreciation to Abu for his help and to Sergi for his bright mood.

Very good

Liked: Perfect location, walking distance to Paddington Station and Hyde Park. Nice restaurants just around the corner. We got an upgrade when we arrived, to give us more space during our three night stay.Breakfast was nice. Nothing special, but good. All clerks we met were very nice and helpful.
Disliked: Rooms are very much what to expect from London. Little cramped rooms, but each with own bathroom and everything was clean.I was hoping for a common area to sit in the evening, but there is none. Just a couch in the lobby.

Perfect hotel for a short...

Liked: Great location, close to Paddington Station. Breakfast was very good. The shower was large with lots of hot water.
Disliked: It is an older hotel that could use some upgrades. The bathroom is very small.

Pleasant

Liked: The staff is very friendly. The location is very good: a lot of points of interest are in a walking distance.
Disliked: The price is quite high for such kind of accommodation. There is no even a refrigerator in the room what is very unusual for a 4 star hotel.

A nice little hotel in...

Liked: Staff were helpful and friendly. Great location on a quiet, treelined street. Close to Hyde Park and Paddington Station. Breakfast was generous, served by very helpful and friendly kitchen staff.
Disliked: The water pressure on the shower was very poor and it took a very long time to become hot (so much so I went down to reception to ask them to take a look at it). The mechanism is also very stiff so difficult to switch off - impossible for my daughter. Wifi also poor on our floor - just 2 bars. Had to go down to reception to do anything on the internet such as check into our flights.Noise from street was minimal but we did hear some long, loud telephone conversations from the guest in the room next to us. He was speaking very loud but I suspect there is limited wall insulation. Perhaps useful to remind guests to keep their voices down past a certain time.

Superb

Liked: The location is great! It's a very short walk to Paddington station which is ideal if you are arriving/departing London from Heathrow airport or by a train out of Paddington. There are other underground stations nearby too. It's a short walk from Hyde park and also there are some good restaurants not far away. Breakfast is available. My room was clean, comfortable, and quiet (though mine was at the back of the building.)
Disliked: There was no hairdryer in my room but one was provided when I asked at the front desk. Luggage storage is just leaving it in the lobby, so it's not very secure at all. Water to awhile to get hot for my shower.

Exceptional

Good place to stay if...

Liked: Close to Padditon station. Clean room.
Disliked: A little problem for booking ( date cancelled but not informed ) but at the end after I emailed with my complaint, I have the applogy and room ungrade as gesture so overall is ok in terms of customer service.

Very good

Liked: Location is great- close to Paddington, close to Hyde Park. Rooms are modest but clean and comfortable. Breakfast is included and adds great value. Staff are friendly and were happy to look after luggage pre-check-in and post-check-out. Lift to all floors
Disliked: Breakfast room was small, so had to wait for a table to become free.