We enjoyed the fact that we could park near the hotel and walk to and from the venue. The lobby area of the hotel was very nice. The room, however, was disappointing. For $149+ one would not expect broken furniture i.e missing trim on TV console with nails sticking out; ripped fabric on platform of bed; low water pressure in bathroom, and the shower curtain needed to be replaced - worn, thin. Also, breakfast in the cafe was $42 for two people - eggs, bacon, toast, and coffee?

Liked: Walking distance to Comerica Theatre.
Disliked: Room in poor repair - needs to be updated.

Nice room; comfortable beds; quiet room; close to Chase Field and just perfect all around.

Disliked: Too pricey on the valet parking.

Exceptional

Disliked: weird - all was great except all the towels were beat uo and had loose threads hanging all over them

Liked: The best thing about this hotel is location. Perfect location for our weekend visit.
Disliked: The hotel looks old, and needs updating. The room was clean but needs some updating work.

Liked: This hotel is in a perfect location. The front desk staff is wonderfully friendly and professional.
Disliked: The heater in my room did not work. I was traveling for business. I had to check in late at night and by the time I figured out the heater didn't work, I'd already unpacked and ironed and it was too late to change rooms that night.

Liked: My daughter enjoyed room and the restaurant downstairs by the check-in area.
Disliked: You had to pay for parking as an hotel guest.

Liked: The staff were friendly and helpful
Disliked: Bed linens were somewhat minimal for winter. Our room heating system did not seem to work properly. Staff did come to fix it,which ultimately warmed the room, but then the heat never turned off.

Liked: Location
Disliked: Basic rooms, just okay bathrooms

Liked: Location, right in the middle of down town.
Disliked: Parking in a public terrace.

Liked: The criteria upon which I judge is the performance of the staff. Hotels are just bricks and mortar and the real value of any hotel is the staff. The Hyatt Regency Phoenix Downtown staff was superior in every way and made my stay a truly memorable experie
Disliked: Nothing