Hyatt Regency Mission Bay Spa And Marina

I could not have been more underwhelmed. The room was a joke. I had a Marina view suite and between the trash in the toilet, torn wallpaper, peeling paint, dirty carpet, stained sheets, and general dust and dirt everywhere I wanted to leave as soon as I got there. The amenities listed on the website need to be requested. It seems that a "do not disturb" sign to put on the door also needs to be requested, along with a blanket. I've stayed at roadside Motel 6's for 1/3 the price and had a better, cleaner stay. The topper was in the morning when a staff member was banging on the door repeatedly, and when I answered he wanted to know what I wanted for breakfast from room service. I hadn't requested room service by the way. I would advise staying away - far away from this dump.

Liked: Grounds are nice.
Disliked: Room was filthy; decor was worn; banging on the door early in the morning.

Only complaint was the noisy wake up call at 8:30 am. We were on vacation, so actually wanted to sleep in! They started up a LOUD machine to clean the walkways, and ran it for over an hour. It sounded like they were drilling through the cement right outside our door.

Liked: Staff very friendly and helpful.
Disliked: Morning noise.

Bad

Liked: The facilities were very exceptional. All the staff are very friendly. They food was great! The accessibility to local beaches and other places,were very convenient.
Disliked: During check-in I was charged a $1,653, after full payment was fulfilled previously. This charge was not recognized until I brought it to attention. I was told this is an issue with Booking.com from the Hyatt desk manager. Therefore I will not using this service again. This is the recommendation from the Hyatt employees. The funds were held until an hour after I checked out. That was 3 days later. The reservation was paid in full a week before check in.

Superb

Nice family vacation spot just...

Liked: Pool & court yard were nice. In the evenings you get to make s’mores in the courtyard. Very family oriented vacation spot.
Disliked: Room wasn’t ready at arrival when it was I walked up to my hotel room piles of trash at the door. Beds were hard , I Booked a room with a view instead got a room with a big tree blocking the entire marina , called lobby and the guy at front desk just told me sorry you can upgrade to a suite for $150 that’s about all I can do for you other than that I’m not sure what you would want me to do. Elevators were broken , lines around the corner to wait for the only one working , lobby wet and slippery from every one getting out the pool piled in waiting for the elevators to work.

Passable

A terrible hotel experience

Disliked: During our stay at the hotel, we encountered several issues that marred our experience. Upon check-in, the front desk staff assured us that dinner reservations were unnecessary and we could simply walk into the restaurant. However, upon arrival, we were informed that a reservation was required to sit outside. The unpleasant smell inside the restaurant made it impossible to enjoy the food, prompting us to leave.We approached the staff again to clarify the reservation policy, and they reiterated that no reservation was needed. One staff member even escorted us back to the restaurant, where we were allowed to choose our seats. Despite initially troubling circumstances, we managed to enjoy our meal without further issues, yet we never saw any of the reservation guests that had been mentioned.The following morning, we returned to the same restaurant for breakfast, only to be met with similarly disappointing service. I requested hot sauce before our meal, but by the time we settled the bill, it still hadn’t arrived.The most concerning aspect of our stay was the elevator. The doors posed a danger, with the potential to trap individuals inside, and the buttons frequently failed to operate. At one point, my child nearly got caught in the doors, making this one of the worst hotel experiences we've ever had. Overall, the inconsistency in service, along with safety concerns, overshadowed our visit.

Less than optimal

Liked: Location
Disliked: Rundown

Good

Very good

Liked: The view
Disliked: The restaurant's food is undervalued.

Good

Liked: Location is great, the room was really nice. A nice 'extra' was that we saw the sea world fireworks every night from our balcony. The staff was super friendly.
Disliked: The parking is an extra 50$ per night. There is a small fee-free parking lot behind the hotel that almost no-one seems to be aware of - once we found it we were able to park the remaining nights there. The sofa bed in our room was uncomfortable - the mattress was thin and you could feel each single spring. Our kids are young so they did not mind too much, but I would not have been able to sleep on it.