Hyatt Regency Mission Bay Spa And Marina

I could not have been more underwhelmed. The room was a joke. I had a Marina view suite and between the trash in the toilet, torn wallpaper, peeling paint, dirty carpet, stained sheets, and general dust and dirt everywhere I wanted to leave as soon as I got there. The amenities listed on the website need to be requested. It seems that a "do not disturb" sign to put on the door also needs to be requested, along with a blanket. I've stayed at roadside Motel 6's for 1/3 the price and had a better, cleaner stay. The topper was in the morning when a staff member was banging on the door repeatedly, and when I answered he wanted to know what I wanted for breakfast from room service. I hadn't requested room service by the way. I would advise staying away - far away from this dump.

Liked: Grounds are nice.
Disliked: Room was filthy; decor was worn; banging on the door early in the morning.

Only complaint was the noisy wake up call at 8:30 am. We were on vacation, so actually wanted to sleep in! They started up a LOUD machine to clean the walkways, and ran it for over an hour. It sounded like they were drilling through the cement right outside our door.

Liked: Staff very friendly and helpful.
Disliked: Morning noise.

Exceptional

Average and I was a...

Liked: The location was great
Disliked: I had ants in my room, I had a terrible view and the cleaners came at very strange times 5pm and 8:30am

Very good

Perfect for a short stay

Liked: Great location. Very close to SeaWorld and lovely view.
Disliked: Buildings are dated.

Exceptional

Hotel side needs work, restaurant...

Liked: The staff were great, especially the restaurant manager Sarah, I hav”d a problem at Red Marlin and when I we spoke she was incredibly kind and compassionate, made me feel valued and heard. I travel frequently with work and every hotel has its issues, but tend to not handle service recovery very well. the way she handled it was great, working in hospitality myself, I see and recognize her talent, Hyatt really has a superstar with her and I hope they recognize that.
Disliked: I called front desk twice before arrival and only once did someone pick up. Front desk can get busy, but neglecting calls isn’t the way.I asked for a dental kit upon checking in and was told they’ll send it to my room, that never happened. So when I did finally get one, the was no tooth brush in the kit… never once have I been provided a dental kit without a toothbrush inside. Very confusing

Superb

Liked: Staff were so kind

Exceptional

Exceptional