Hyatt Regency Jersey City Guest Reviews
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Kalyan Mon, 7 July 2025
Good
Liked: Views
Disliked: Elevator under maintenance
Qiuli Sun, 6 July 2025
Clean Room and Friendly Staff,...
Liked: The room was very clean and comfortable. The window faced the harbor, offering a beautiful and open view—especially stunning in the evening. The front desk staff were efficient, and the porter who helped with our luggage was incredibly friendly and polite. Overall, a very pleasant stay. Highly recommended!
Disliked: That said, there are a few areas for improvement. On the day of our check-out, we called to request assistance with our luggage but were told no staff were available at that time. This suggests a possible shortage of manpower during certain hours. Also, the soundproofing could be better—I could hear a baby crying and someone practicing the violin in a neighboring room, which affected the quietness of the stay.
Katherine Sun, 6 July 2025
Exceptional
Catharina Sat, 5 July 2025
Poor
Liked: Location, except that when streets were closed for 4th of July, there was no warning or assistance offered by staff to navigate closures.
Disliked: Poor service. Nobody assisting with luggage on arrival. Only 2 coffee cups in room despite it being a room for 4. Staff not very friendly and helpful.
Shruti Thu, 26 June 2025
Great location but poor service...
Disliked: Staff was indifferent, no help whatsoever unless asked.....the lady charged 300 usd extra at time of check in which was supposed to be returned but last I checked it has not been refunded!
Karen Mon, 23 June 2025
Good
Jeffrey Wed, 18 June 2025
Very good
Brianna Mon, 16 June 2025
Good
Liked: I like the view and it was a very nice area of the city.
Disliked: I asked for a room with a couch like is advertised on the website and they gave me the run around and I ended up with chair room instead.
James Mon, 16 June 2025
Ok
Liked: Ok
Disliked: Ok
Amber Tue, 10 June 2025
Disappointing
Liked: Hotel advertises room service there was none.
Disliked: No amenities