Hyatt Regency Boston Guest Reviews
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Nadia, Worcester, visiting Colonial Theatre Boston Sat, 22 January 2022
Professionalism of staff; wonderful room; ambiance of the hotel was lovely; highly recommend!
Disliked: No low points.
Elizabeth, Tewksbury, visiting Citizens Bank Opera House
Perfect location for the Boston Opera House.
Liked: Good service; nice beds; good A/C; good bath products; excellent valet service; sharp lobby area.
Disliked: Noisy halls; I could hear people above me.
Lori C, Clinton
My husband and I stayed at the Hyatt and found it to be an exceptional value. The price was great and we walked one block to a fabulous restaurant and then another block to the Wilbur for a show. Room was clean and bed comfortable!!!
Liked: Great value
Kimberly Mon, 18 August 2025
Perfect for the moment.
Liked: Great stay, location, service, appointments, cleanliness
Disliked: Access to the pool is odd. There did not appear to be any ADA access. Lot of stairs; I have an arthritic knee. Pool is great for the knee but stairs not so much. DTC still has a sketchy element and we witnessed what appeared to be the arrest of a street walker in front of the hotel.
Arindam Sun, 17 August 2025
Family stay in Boston
Liked: Location was walkable to all major locations and also close to public transportation
Disliked: Two step lifts to the rooms from street
Vicki Sat, 16 August 2025
Superb
Shelby Sat, 16 August 2025
Great location but wouldn’t stay...
Liked: Location was superb. Close to public garden, theaters, restaurants and Freedom Trail. Staff was friendly and hotel was very clean.
Disliked: Bedding was very bad. Stiff, scratchy sheets and truly awful pillows, to the point that no one in our group of six slept well. Towels were also worn. Past time for an overhaul on the linens.
Eliane Wed, 13 August 2025
Wonderful stay!
Liked: Location was central to everything - you can walk everywhere. Rooms were clean.
Becky Sun, 10 August 2025
This is a great hotel,...
Liked: Hyatt Regency Boston was located in a great area for walking too many local attractions, restaurants, and shopping. The property was clean and well-maintained, all the staff were very friendly and helpful. The restaurant has a great breakfast buffet.
Disliked: The multiple elevators to get to your room
Michel Sun, 10 August 2025
Exceptional
Suzanne Sun, 10 August 2025
Great location in downtown Boston
Liked: Good location, friendly staff, clean rooms
Disliked: None
Regina Fri, 8 August 2025
Overall we had a pleasant...
Liked: Everything was exceptional except the a/c
Disliked: The air conditioning was never cold enough. We reported it to front desk but it never was fixed.
Gail Fri, 8 August 2025
It was good
Liked: Convenient, very clean. Comfortable beds.
Disliked: Nothing