Professionalism of staff; wonderful room; ambiance of the hotel was lovely; highly recommend!

Disliked: No low points.

Perfect location for the Boston Opera House.

Liked: Good service; nice beds; good A/C; good bath products; excellent valet service; sharp lobby area.
Disliked: Noisy halls; I could hear people above me.

My husband and I stayed at the Hyatt and found it to be an exceptional value. The price was great and we walked one block to a fabulous restaurant and then another block to the Wilbur for a show. Room was clean and bed comfortable!!!

Liked: Great value

Bad

Disliked: Super noisy next door and water is small

Exceptional

Very good

Very good

Very good

overall it was a lovely...

Liked: the location was walkable to most of the different neighborhoods. it was close to coffee shops, restaurants, and parks. the junior suite was the perfect set-up when traveling with young kids to allow parents a separate space after kids go to bed.
Disliked: the elevator situation from the street level to the lobby to the guest rooms was a bit annoying. there were no drawers to put clothes in if you wanted to unpack your things, just a closet. the full length mirror in the junior suite was not in a good place when trying to see your outfits. The bed was a bit firm for me but thats a personal preference. Also wish the pool had been open.

Exceptional

Liked: perfect central downtown location for historical sights

Excellent Hotel. I have no...

Liked: Hotel is right in the theater district so everything is an easy walking distance. Room was large and bright and clean. Staff was extremely friendly and very helpful parking is right there next to the hotel, so there was no problems checking out at 4 AM and walking out the building into the car, garage and leaving. I would definitely stay there again thank you.

Very good