Perfect location for the Boston Opera House.

Liked: Good service; nice beds; good A/C; good bath products; excellent valet service; sharp lobby area.
Disliked: Noisy halls; I could hear people above me.

My husband and I stayed at the Hyatt and found it to be an exceptional value. The price was great and we walked one block to a fabulous restaurant and then another block to the Wilbur for a show. Room was clean and bed comfortable!!!

Liked: Great value

Liked: The location was very convenient; it was only blocks away from historical landmarks & the downtown subway station was on the same block as the hotel. I would definitely recommend this hotel, it was very convenient & clean!
Disliked: The walls were very thin; we could not hear the people in the rooms next to us however the hallway was very noisy. We were woken up in the middle of the night a few time by other guests running up/down the hall or yelling.

Liked: The location was good and short walk from the South Station.
Disliked: This should be a three star hotel. High prices, small rooms, half of the staff doesn't want to be there, definitely below what I expected from a four star hotel in a major city.

Liked: stay was amazing!!!

Liked: Clean and updated rooms plus great location

Liked: Hotel was in an excellent location, close to everything. Staff is amazing. Everyone was friendly and helpful. Definitely recommend asking the concierge for restaurant suggestions! Room was large, clean. Wouldn't consider staying anywhere else in Boston!

Liked: Clean, spacious rooms, courteous staff. Excellent location. Good food in room service.

Liked: Friendly and helpful staff.
Disliked: Pool and exercise room are a long walk down a hallway with rooms, but otherwise quite nice. A very minor inconvenience.

Liked: Outstanding staff...professional, helpful, pleasant. From bellman to front desk agent to host, servers at in house Avenue One...excellent! Being connected by walkway to Macy's is a big plus in rainy weather. Close to Fanueil Hall, Theater District.
Disliked: Nothing.

Liked: Great location. Center of Boston. Walking distance to everything,
Disliked: Parking was very expensive