Perfect location for the Boston Opera House.

Liked: Good service; nice beds; good A/C; good bath products; excellent valet service; sharp lobby area.
Disliked: Noisy halls; I could hear people above me.

My husband and I stayed at the Hyatt and found it to be an exceptional value. The price was great and we walked one block to a fabulous restaurant and then another block to the Wilbur for a show. Room was clean and bed comfortable!!!

Liked: Great value

Liked: The people were wonderful.
Disliked: Few hitches, water pressure wasn't very good. We had a corner king room which was beautiful but the door between the 2 rooms catches fingers so little ones beware.

Liked: The hotel is nice and clean overall, convenient to go everywhere. however, the lobby is on second floor, I waisted 15 minutes waiting on 1st floor. Also, then is a lady checking the room at night and in the morning, so annoying.

Liked: great location
Disliked: when we got there, the room was not clean. we actually found drugs on the table and advised the staff. they did not really do anything to compensate us.

Liked: The hotel location was perfect for walking to downtown and close to most everything. The concierge gave us great tips on places to eat and visit. He also helped us rent a car for the day. Everyone was very friendly and helpful the whole week.

Liked: Staff is excellent. Very responsive to most any reasonable request. Centrally located to most any Boston Landmark, either walking or Trains (downtown station corner of building). Self parking
Disliked: The pool and the workout room are very difficult to reach. Pool is on the 6th floor, bit technically on the 4th floor. All the way down the hallway, down two flights of stairs, walk through the gym and you will find the pool.

Liked: Central location. Secure building - use room card to activate elevator. Nice that they don't have the inevitable card that says they don't change sheets and towels everyday unless you request.
Disliked: Rooms were not large. Bathroom shower curtain has mildew on bottom. Funny smell in bathroom - is it just humidity? Beds a bit hard. For 4 star, you would think the beds would be pillow top or better.

Liked: Friendly, professional staff. Prompt and knowledgeable.
Disliked: First night, dirty bed shit, dead bug embedded into the bed sheet. Took picture to show them, and they changed all sheets. Concierge not always present, have to spend over 5 minutes trying to track down the concierge.

Liked: The hotel was in the city center which was convenient for walking almost anywhere. The hotel itself was beautiful. Our room was very nice - we had a corner suite which afforded us extra room. The staff was very friendly, welcoming and helpful.
Disliked: The hotel advertised an outdoor space (patio). It was VERY DIFFICULT to get to. One way was down 2 flights of stairs, through the work out room and then through the pool. The 2nd way was through a conference center (and there was a conference going on).

Liked: stay was amazing!!!