Good hotel but disappointing to...

Disliked: The booking.com app did not allow us to change the number of occupants from 2 to 4 in the quadruple room booked for 4. The price supposedly included breakfast but although we let them know, we were charged for breakfast for 4. I rang the hotel and they said they could only refund breakfast for 2 as we had only booked the room for 2, but so far no refund at all has been received.

Wonderu

Liked: Buffet was excellent and so was the service!
Disliked: Nothing

Good

Superb

Superb

Exceptional

Liked: After booking.com made a total mess of our booking, Zack at the Hyatt was so helpful and accommodating and got us an even better room! Courtesy bus to the airport terminal was so convenient and all staff were so pleasant. Location very good with excellent views of the city. Will defiantly return.
Disliked: Everything was excellent

Exceptional

Disliked: Nice Valentine?s weekend and enjoyed the historic things

Good place to stay overnight...

Liked: Close to Logan Airport. Zack at the front deskwas great. Made us feel welcomed.
Disliked: They tell you to call for a pick-up from the airport but the call went to music on hold. Had to call back to get a real person and that person was not really apologetic on the pick-up call. The hotel restaurant (the only one nearby) was under-impressive. Menu was limited and the smaller plates were not all that well prepared or presented.

more than adequate

Liked: Location and views good.
Disliked: Surprised that the hotel shuttle goes to the airport but not from the airport - $7 uber so not a biggie but seems strange