Overrated hotel

Liked: The lobby was nice, the staff are really friendly and the lifts work fast.
Disliked: The rooms looked better on the website, In person the rooms were quite old and small, the room sizes look bigger online. The staff are friendly but didn?t do their jobs properly, my key card stopped working twice, I pre organised for the room to be decorated before me and my partner arrived they didn?t do it, I complained upon arrival, they claimed they would decorate it, they didn?t end up doing it at all. It was a huge inconvenience and disappointment. The breakfast standard was also quite poor for a 4* hotel.

Good

Good

Excellent anniversary stay

Liked: The hotel is beautiful we will definitely be staying again. We we're there celebrating our 11 year anniversary without the kids. We we're upgraded to the 21st floor which had a beautiful view of the city. You don't appreciate it until your up so high. We also opted for breakfast in bed which was lovely. Slight mix up with back of house but the lovely lady on reception went above and beyond to rectify that. One of the nicest hotels we have stopped in for a while and the staff we're all really friendly. Roll on our 12th year anniversary

Exceptional

Good

Good

Liked: The view
Disliked: Air con didn?t work

Passable

Liked: Looks nice
Disliked: The breakfast was far too rushed, there wasn?t enough members of staff to accommodate the queue for the breakfast was out of the door and when asked for drinks was told you must wait I?m doing all of this on my own, they also ran out of my orange juice so gave half of my party squash the other half orange juice. The juice was very warm, we wasn?t offered coffee or tea and wasn?t given the croissant or toast which every other table seemed to have, you had multiple people walking out of the queue and just leaving because they was waiting for far too long. Expected more

Exceptional