Name: Hyatt Place Tampa Airport/Westshore
Address: 4811 West Main Street, Tampa, FL
Telephone: (888) 406-7656
Rating: 4

"Terrifying & Unsafe: Sprinklers Exploded...

Liked: Nothing
Disliked: We stayed here during our move from Pennsylvania to Florida on June 28, 2025, and it was by far the most traumatizing hotel experience of our lives.From the start, the hotel felt unsafe — under renovation, main entrance closed, creepy unfinished elevators, and even our toilet didn’t flush. But what happened at 12:30 a.m. turned into a nightmare.While my daughters were sleeping on the sofa bed, the sprinkler above them suddenly exploded with tremendous force. Filthy water poured directly onto them while the fire alarms blared. We panicked, thinking it could be gas or chemicals, and ran out drenched, terrified, and disoriented. My daughters were crying in fear, the entire room flooded in minutes, and I even felt an electric shock while trying to rescue important documents from the water.This flood almost ruined our passports, birth certificates, college and vehicle titles, electronics, and our clothes. The worst part? No hotel staff showed up for 30–40 minutes. We were left alone, in shock, surrounded other guests who had evacuated their rooms. I was so desperate that I had to call 911. When firefighters arrived, they confirmed this was an incidental event, meaning no one in our room was at fault.And yet, when a hotel staff member finally appeared, instead of helping, he tried to suggest we had “provoked” the sprinkler — an outrageous lie, as my daughters were asleep when it happened. Later, the hotel’s insurance dismissed our case, mocked my concerns about my daughter’s ongoing nighttime anxiety, and never followed up. The only “compensation” we received was a refund for that one night.This was not just inconvenient — it was unsafe, traumatic, and handled with shocking negligence. No family should ever have to go through what we did. I am sharing this so that others are warned: for your safety, do not stay at this hotel.

Pleasant

Good

Very good

Liked: The rooms were lovely and the staff were attentive and friendly. There were ongoing refurbishment works which we were aware of beforehand but the noose could be disruptive at times
Disliked: The noise from the building works

Comfortable, Spacious with a WONDERFUL...

Liked: Despite the construction, the staff and the stay was absolutely perfect! I wish we could have stayed longer! The breakfast was phenomenal, the options were great.
Disliked: We went during full construction, but that's not something that could have been changed, it would have been nice if Booking.com had it as an alert.