Loved our room and the hotel staff were very friendly. Food was very good!

Disliked: Room was a little dirty - a granola bar on the floor, but overall it was clean and accommodating.

When you pay for a room you expect to have electricity and hot water. The hotel for some reason had neither starting sometime after midnight. There were no emergency lights in the rooms so we had to use our phones for light and I personally don't care for freezing cold showers. So we left with no showers and I could not put any makeup on. When we asked if we would be compensated in some way for the inconvenience we were told - well you purchased the room from a third party so probably not but we will contact you. I gave them 2 weeks and have heard nothing.

Liked: The location.
Disliked: Sometime during the night the electricity went out. We had no lights or hot water. When we presented at the desk we were told they really couldn't do anything about it. I asked if they shouldn't comp our room and was told they would contact me. Two weeks later and I have heard nothing.

Liked: Very nice room. Loved the view. Great staff and great hotel. Close to Sokol and right in the middle of Old Market.
Disliked: TV remote is tricky; pool was closed.

I have no problem recommending the place - nice stay, not a bad price and close to many nice places. Good shuttle service.

Liked: Free breakfast was very good. Had a decent slice of Cheese Cake for $4.50. Comfortable; very clean; nice building and close to a lot of nice shops and dining establishments. Right in Old Town Omaha. We took the shuttle to and from the Ringo Starr All Starr Band concert which was FANTASTIC, seeing a Beatle! I am 64 and my wife says she still needs me and will still feed me. We loved the room and for the convenience the price was worth it.
Disliked: I had parked our van in the hotel ramp parking, $10. Did not move it until we attempted to leave. The pass key the clerk gave me did not let us out. My wife ran back to the lobby and we tried again. Did not work again. She went back again, finally a worker came and let us out. I did go back and ask for a refund on the $10.

Very good

Liked: Friendly staff.

Great location but the amenities...

Liked: The room & the view was about the only thing I liked, but even then the room had a couple stains on the couch before we even settled in.
Disliked: That they had no breakfast, a couple cereals boxes & some flimsy granola bars are not breakfast. Website says pool & gym are part of the amenities but yet the pool & gym were closed.

Good

Liked: Location is great
Disliked: No pressing irons etc

Superb

Good

Overpriced room, comments ignored by...

Liked: The location of the hotel to the Old Market.
Disliked: Very upset that the pool was not open, nor was the fitness center, or the hotel restaurant/bar was not told this prior to our arrival (Due to COVID) however other pools are open in the area. Very disappointed in the grab-n-go breakfast-- super limited choices no granola bars on Sunday! The hotel host ignored my concerns 2x's about room phone not working 727. Also ignored my concern that the refrigerator did not cool. VERY disappointed..this hotel has taken a turn for the worst-- this was my 4th time staying at this location in the past year-- I will be finding another place for basketball next weekend.

Good

Very good

Exceptional