Loved our room and the hotel staff were very friendly. Food was very good!

Disliked: Room was a little dirty - a granola bar on the floor, but overall it was clean and accommodating.

When you pay for a room you expect to have electricity and hot water. The hotel for some reason had neither starting sometime after midnight. There were no emergency lights in the rooms so we had to use our phones for light and I personally don't care for freezing cold showers. So we left with no showers and I could not put any makeup on. When we asked if we would be compensated in some way for the inconvenience we were told - well you purchased the room from a third party so probably not but we will contact you. I gave them 2 weeks and have heard nothing.

Liked: The location.
Disliked: Sometime during the night the electricity went out. We had no lights or hot water. When we presented at the desk we were told they really couldn't do anything about it. I asked if they shouldn't comp our room and was told they would contact me. Two weeks later and I have heard nothing.

Liked: Very nice room. Loved the view. Great staff and great hotel. Close to Sokol and right in the middle of Old Market.
Disliked: TV remote is tricky; pool was closed.

I have no problem recommending the place - nice stay, not a bad price and close to many nice places. Good shuttle service.

Liked: Free breakfast was very good. Had a decent slice of Cheese Cake for $4.50. Comfortable; very clean; nice building and close to a lot of nice shops and dining establishments. Right in Old Town Omaha. We took the shuttle to and from the Ringo Starr All Starr Band concert which was FANTASTIC, seeing a Beatle! I am 64 and my wife says she still needs me and will still feed me. We loved the room and for the convenience the price was worth it.
Disliked: I had parked our van in the hotel ramp parking, $10. Did not move it until we attempted to leave. The pass key the clerk gave me did not let us out. My wife ran back to the lobby and we tried again. Did not work again. She went back again, finally a worker came and let us out. I did go back and ask for a refund on the $10.

Don’t book here unless you...

Liked: The staff were quick to resolve issues that they could and were very friendly.
Disliked: The property itself is terrible. We booked a block and the AC did not work in multiple rooms. The elevators did not work properly. The entire hotel smells like cigarettes. That’s just the tip of the iceberg. I definitely will not stay here ever again.

Very good

Superb

Exceptional

Exceptional

Exceptional

Exceptional

Liked: The front desk staff was amazing both nights of our stay. We also liked having the parking garage so we did not have to park out on the street!
Disliked: N/A - everything was good!

Exceptional

Liked: I loved that you have to use your room key to get in the main doors, elevator, and parking garage. I am a single mom that made me feel very safe being about five hours from home and a town I’ve never been to. Breakfast was great a lot of nice options. Someone was always cleaning.

Exceptional

Liked: Everything about the hotel was great. We really enjoyed our stay.