Hyatt Place Omaha/Downtown-Old Market

Loved our room and the hotel staff were very friendly. Food was very good!

Disliked: Room was a little dirty - a granola bar on the floor, but overall it was clean and accommodating.

When you pay for a room you expect to have electricity and hot water. The hotel for some reason had neither starting sometime after midnight. There were no emergency lights in the rooms so we had to use our phones for light and I personally don't care for freezing cold showers. So we left with no showers and I could not put any makeup on. When we asked if we would be compensated in some way for the inconvenience we were told - well you purchased the room from a third party so probably not but we will contact you. I gave them 2 weeks and have heard nothing.

Liked: The location.
Disliked: Sometime during the night the electricity went out. We had no lights or hot water. When we presented at the desk we were told they really couldn't do anything about it. I asked if they shouldn't comp our room and was told they would contact me. Two weeks later and I have heard nothing.

Liked: Very nice room. Loved the view. Great staff and great hotel. Close to Sokol and right in the middle of Old Market.
Disliked: TV remote is tricky; pool was closed.

I have no problem recommending the place - nice stay, not a bad price and close to many nice places. Good shuttle service.

Liked: Free breakfast was very good. Had a decent slice of Cheese Cake for $4.50. Comfortable; very clean; nice building and close to a lot of nice shops and dining establishments. Right in Old Town Omaha. We took the shuttle to and from the Ringo Starr All Starr Band concert which was FANTASTIC, seeing a Beatle! I am 64 and my wife says she still needs me and will still feed me. We loved the room and for the convenience the price was worth it.
Disliked: I had parked our van in the hotel ramp parking, $10. Did not move it until we attempted to leave. The pass key the clerk gave me did not let us out. My wife ran back to the lobby and we tried again. Did not work again. She went back again, finally a worker came and let us out. I did go back and ask for a refund on the $10.

Lovely room but broken AC...

Liked: Convenient location and nice breakfast
Disliked: The hotel was understaffed and the AC was not working in the lobby and breakfast area. The halls were incredibly hot as well and the room AC could not keep up.

Good

Very good

We would stay here again...

Liked: Prime Old Market location if have plans in the area / walking distance to great eateries and had parking ramp access
Disliked: It may be preference, but I like a slightly softer pillow and mattress - still slept just fine

Exceptional

Liked: Location is very good and entertaining
Disliked: None

Great stay, some room for...

Liked: Location great, walking distance to lots of attractions. Room was clean and comfortable. Staff was very attentive and courteous.
Disliked: Breakfast was ok, lots of items tasted like they had been sitting for some time. Lobby and hallways were very warm and humid. Uncomfortable to be in. Pool was not full, probably 6-8” low on water. Parking garage was dirty and garbage cans were over flowing.

Very good

Exceptional

Exceptional