Liked: Very nice room. Loved the view. Great staff and great hotel. Close to Sokol and right in the middle of Old Market.
Disliked: TV remote is tricky; pool was closed.

I have no problem recommending the place - nice stay, not a bad price and close to many nice places. Good shuttle service.

Liked: Free breakfast was very good. Had a decent slice of Cheese Cake for $4.50. Comfortable; very clean; nice building and close to a lot of nice shops and dining establishments. Right in Old Town Omaha. We took the shuttle to and from the Ringo Starr All Starr Band concert which was FANTASTIC, seeing a Beatle! I am 64 and my wife says she still needs me and will still feed me. We loved the room and for the convenience the price was worth it.
Disliked: I had parked our van in the hotel ramp parking, $10. Did not move it until we attempted to leave. The pass key the clerk gave me did not let us out. My wife ran back to the lobby and we tried again. Did not work again. She went back again, finally a worker came and let us out. I did go back and ask for a refund on the $10.

Great location!!! Low staff ratio

Liked: I only like the location
Disliked: Never was no hot coffee. Coffee stayed out and on warm all through week. Maids were lazy and short staff. Hotels needs major renovations. Hallways always had dishes for more than 15-20 hours. Large black laundry bags piled up in hallway. Spills always every where. No cups in gym. No water in lobby so guest are taking all water in the gym. Staff is very professional and nice. I am surprised by all the poor management.

Exceptional

Liked: Zack and Owen on the front desk were beyond amazing. We have been in a lot of hotels in the past month and by far the service here was the friendliest, most helpful and first class. Zack and Owen really made our stay in Omaha memorable, for all the right reasons.

Good

Exceptional

Superb

Exceptional

Liked: Best close to Old Market area for the money

Good

Liked: Room was nice
Disliked: No room service and horrible breakfast

Next time we visit the...

Liked: We stay at this hotel due to location in the Old Market are of Omaha.
Disliked: The bed was entirely too soft, causing sore backs for myself and spouse. Breakfast was removed just as we arrived at 10:10 on Sunday morning. The remote didnt work, and was replaced upon request.

Can't do much better

Liked: Location--dead center old market