Passable

Good

Liked: Front desk was great with getting help for taxi and answering questions about where to eat.
Disliked: The shuttle driver was so late in the morning that we were running late getting to our campus visit of University of Chicago

Exceptional

Great hotel!

Liked: Very comfortable beds. Clean rooms, friendly staff, good breakfast! The hotel is on the south of Chicago, which is considered a bad neighborhood, but we felt safe. Metra train stop is 3 min walk from the hotel, and it takes you to the city center. Overall great experience!
Disliked: A little noisy tap

Good

Disliked: I need a receipt - to which the front desk refused to give, and ask me to contact You - Booking. BTW, could you email a receipt for my stay?

Exceptional

Liked: Friendly staff The shuttle bus was very helpful

Our stay was excellent and...

Liked: Our stay was immaculate from start to finish. Our visit began with the warmest greeting by Kristian. She checked us in and gave us an awesome description of the hotel as well as the neighborhood. She set the tone for our stay and we couldn't be more thankful for her dedication to customer service. The overnight bar manager was also superb! He too made it his mission to be sure we enjoyed every minute in Chicago.

Exceptional

Liked: Rooms were large and comfortable. Bathrooms were clean. Beds were great. Lots of pillows.
Disliked: Perhaps they could replace the carpet at some point.

Exceptional