This hotel was so nice. The next few less expensive hotels in the area were only $20-30 cheaper a night and nowhere near as nice looking as this. It was our first getaway with our two year old and there was enough space and separation in our king room that everything was very comfortable for all of us. Loved the pool and free breakfast. My husband's band played at Mr. Small's and it was the perfect area for the toddler and I to unwind and for my husband to relax once he finished his show. Also convenient to Pittsburgh attractions the following day! Thank you for such a pleasant trip and comfortable accommodations!

Liked: Everything.

We tend to use AirBnB a lot when we travel, mostly for the price. But this particular trip, all the AirBnB's in the area we were looking at were pretty expensive. The price of Hyatt House was totally comparable, so I opted to book a hotel room there. The staff was friendly

Liked: Clean; modern; friendly; great location.
Disliked: There was a large family with many adults and what seemed like dozens of kids in the room next to us. They liked to hang out in the hallway. OMG.

Horrible experience

Liked: Did not participate, so unable to rate.
Disliked: Stayed at hotel for 2 nights. In room 517 Toilet loose and shifts when one sits. TV resets at Random times and pillows rather thin, why even bother to provide pillows. First night, 2 am children running around and a major argument in the hallway with one person threatening to hurt the other. Second night, another Huge argument at 2 am, followed by an intoxicating smell of marijuana. Had to explain to my children what that was and request a different room, again 2-3 am by now. Never noticed staff trying to deal with guests and core issue. During my many calls to front desk they stated that issue was room 518, but again no action.

Disappointing

Liked: The location of the hotel was very convenient.
Disliked: The room reaked of smoke. Our room didn't get cleaned; apparently, we had to ask to have our room cleaned. We were never informed of this.

Exceptional

Pleasant

If you are planning a...

Liked: The staff at the Hyatt House were very pleasant and did what they could to accommodate requests notwithstanding the fact that it's clear they are dealing with a skeleton crew, which is likely due to a combination of layoffs and people realizing they could make more money not working with amounts received from the CARES Act. Our room (a one-bedroom King Suite) was plenty spacious for my wife and I to work during the day. The location of the Hyatt House is also great, providing for easy access to a large grocery store, restaurants and other services.
Disliked: It's clear the hotel industry is struggling, including Hyatt. My wife and I wondered if we'd feel comfortable staying at a hotel, specifically if there would be extra care to ensure the facilities were thoroughly and regularly cleaned. Again, it's probably partially due to the lack of staff, but things were not being cleaned to even pre-Covid standards, and hotel policies were not being enforced. The day we checked in, we went up to our floor and the hallway was littered with a collection of towels and garbage. The smell of cigarette smoke was also very prevalent. The hallway and elevator carpets were old and dirty. Old carpet I can live with, but dirty isn't something I expected. The cigarette smoking/smell continued during our 3-night stay. We paid extra for a suite with a separate bedroom, kitchen and living room area since my wife and I both had to work from the hotel during our stay. The kitchen lacked some items and when we sought replacements we were told other hotel guests were using them (e.g., a corkscrew). Not a huge deal, just another example of how hotel stays are very different right now and you should prepare accordingly. Bottom line, really appreciated the staff that was there and have nothing but respect for them because they are working as hard as they can to make stays comfortable. But, Hyatt Hotels Corporation? I know times are tough, but you MUST do better.

Great staff - clean

Disappointing!

Liked: Terrible breakfast - not at all what was depicted in the review of this hotel!
Disliked: More food- coffee ready when breakfast time open. More variety.

Good

Very good