Exceptional

Do not stay at this...

Liked: The room itself was spacious (but could use better lighting)
Disliked: Housekeeping was very poor only 1 visit in 5 days and still was not cleaned properly and we still had to ask reception for more towels. Most toiletries were empty and not filled up, again due to lack of house keeping. The rooftop bar was closed to hotel guests on two seperate occasions due to private functions. Some members of staff have a real attitude problem when you ask a simple question which needs addressing. On one occassion we bought a bottle of water from downstairs and the staff member did not even look at us and just said "how much you got" to which we had to awkwardly reply "well how much is it?" There was a real lack of professionalism with staff constantly on their personal mobile phones or laughing with each other and making you feel like you were an inconvenience if you wanted to ask a question. There was literally one member of staff that was friendly (named Robert) apart from that all other staff memebers we encountered were rude and made us feel very uncomfortable.

Our Favorite Choice

Liked: Robert, valet, and Derricka (sp?), reception, were a breath of fresh air coming off a road trip when we arrived June 20 in the afternoon. So pleasant, sweet, kind, and welcoming were the two of them! Great recommendation (Gus's) fit our first dinner ever in Tennessee. We loved our impeccable room with the Mississippi River view--the beautiful sunset, the quiet. Everything we expect from a Hyatt Centric. (We last stayed in one in Dublin, Ireland New Years week a few months ago.) Patrons for life.
Disliked: Loved everything about our stay!

I went to Memphis for...

Liked: Excellent location, clean & comfortable rooms. Friendly staff
Disliked: Nothing.

If you want to save...

Liked: Did not have breakfast. The bus and trolley were convenient. Restaurants nearby were convenient. I enjoyed Beale Street.
Disliked: The clicking of the air conditioner when the AC kicked in was a little annoying. We were close to the ice machine so on Friday night it was loud.

Exceptional

Good

Liked: Close to historic Beale Street.

Good

Superb