Hyatt Centric 39th & 5th New York

Very beautiful hotel - loved...

Liked: I loved the location of the Hyatt Centric. The room was beautiful and big enough for myself and my friend.

Exceptional

Exceptional

Very poor

Very good

Perfect location in NYC, with...

Liked: So, when you're booking a hotel in Manhattan, you always have to manage your expectations, but with the right expectations, this hotel is definitely worth staying at. The staff at the check-in was friendly and helpful, they accommodated to our needs and were very nice to our small kids. The rooms were decently sized (again, for NYC standards), clean and the beds were comfortable. We had breakfast in our reservation and it had some decent options (not buffet, because it also serves as a a-la-carte restaurant), and the staff there were nice too. The highlight, though, is definitely the location - on 39th and 5th, it makes it super easy to walk around the city, and gives you enough flexibility to get to Central Park or to the High line in 20 minutes, or simply to Bryant Park, the Empire State Building, Times Square or the NYPL in less than 10. Overall, I would recommend this hotel.
Disliked: On to the "managing expectations" part - it's in NYC, so you can't expect a quiet night (ie. on Friday night we heard the garbage trucks for an hour when we went to bed, and this is aside from the usual ambulances, etc.), on Sunday morning they were unloading some sort of pipes from the hotel so it smelled like sewage, and in general the hallways, lobby, elevators are small.

Great location for exploring NYC

Liked: Excellent location, short walk to 5th Ave shopping, central park, times square etc Lots of great restaurant options all around. Comfortable and well appointed rooms. Courteous and helpful staff.
Disliked: There were 2 bottles of water in the room labelled for Hyatt members. I consumed it assuming it's free since Im a hyatt member. However they charged me $3 per bottle, saying the offer was for 'Elite" members only. I found this to be a very petty thing to do for a hotel that's charging over $300 a night. A bottle doesn't even cost 50 cents! Give it as an amenity to your customers. Especially when you say that the tap water in the hotel is not safe for drinking.

Superb

Liked: We had a great stay at this hotel. The rooms were clean, comfortable, and the location was excellent. I especially want to give 5 stars to the staff — particularly Leonardo, who was very polite, attentive, and essential in helping us resolve an issue with our room.

Superb