passable.

Liked: The staff at the restaurant were really friendly and welcoming. They are a credit to the hotel.The tea/ coffee station on each floor was a great addition.
Disliked: The staff at reception had no knowledge of basic details - cost of a cab to airport? / hairdresser nearby / spa info at hotel etc. They were really ill informed and unhelpful.I had an incident one night where my door appeared locked from inside as if someone was in my room - I went to get security and then upon returning the door opened normally.. it was very strange and the robe was missing from the room. I have the impression someone was in there and I was very uncomfortable and didn't feel safe as a solo female traveler. This left me ill at ease. When I mentioned again at checkout she said I will take care of some charges on your room - she removed one water... I didn't make a fuss but think this incident was not acceptable.Food on room service greasy and salty and mostly inedible...The lighting in the hotel very dark and creepy.

Exceptional

Superb

Superb

Liked: Room was nice and the bed was very comfortable and provided a good night sleep Love the mattress and pillow.

Very poor

Disliked: The reception personnel is rude. I was charged at 3:00 am the room price despite the fact that I had prepaid booking.com and prepaid a 100$ deposit. Noisy room over the restaurant?s Kitchen equipment. I was bitten by an insect during the night in my sleep. There was no toilet paper in the bathroom.

Exceptional

Liked: Everything! This hotel was absolutely stunning, the rooms were beautiful with comfortable beds and the shower was outstanding! The staff were so friendly and helpful!
Disliked: N/A

Superb

Good

Liked: Staff very nice and helpful Beautiful lobby romantic feel.
Disliked: Update ac hot nights

Exceptional