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AustraliaHotel Ylem Ascend Hotel Collection Guest Reviews
Overall Average Score:
Excellent (4.4 out of 5)
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Latosha Sun, 21 February 2021
GREAT EXPERIENCE
Liked: This property was simply AMAZING. I booked the conference room and a suite for 2 nights. Its was very clean. I mean clean to the point you could smell the Clorox in the linens clean. The staff was AWESOME. LISA the booking coordinator was GOOD SENT. I WILL BE MOST DEFINITELY BOOKING AGAIN!!!
Disliked: N/A
William Thu, 21 January 2021
Exceptional
Ingrid Thu, 21 January 2021
Exceptional
Jasper Wed, 13 January 2021
One of my favorite hotel.....
Liked: Location, cleanliness
Disliked: Nothing
William Wed, 6 January 2021
The Hotel Ylem has a...
Liked: The Staff is always friendly and helpful.
Disliked: Lighting is too low
Andrea Tue, 5 January 2021
Exceptional
Cindy Sun, 3 January 2021
Good
Liked: Did not participate in breakfast. Felt safe with cleanliness
Elsa Sun, 1 November 2020
Very good
Pamela Sun, 1 November 2020
A Great Place to Stay
Liked: The decorations, location and friendliness; especially the shuttle to and from the Medical Center.
Disliked: The soap scum on tub, stains or soap stains on the sink knobs and carpet stain.
Anthony Fri, 30 October 2020
Hotel Ylem thumbs down!!!
Liked: What I liked about the property that it was close to the venue that we were attending. The afternoon manager was awesome. THATS IT
Disliked: The carpet smelled of mold & did not look clean. The AC was blowing out a horrible smell non-filtered air. I had to keep putting cologne, and an air freshener to keep the smell from overtaking the room. After the first day the toilet did not stop from flushing(we did notify the front desk). No results. Breakfast in a brown paper bag of expired Yogurt, a bottle of water, a bear claw cake. The coffee machine didn't work in the room. And the best part of all our room was not attended to when I asked they said that they do not have housekeeping on the weekends. I was not told us when I checked in. I would not recommend this to anyone, I don't know how this hotel got three and four stars I'm giving it a one star and I was only because of the afternoon manager did his best. I will not be coming back. If I can get a refund I would put in for it
