Hotel Residence am Hauptbahnhof

Bad experience

Liked: The bed and the bathroom were clean
Disliked: The staff was pretty rude and didn't know much english. To get to the room I had to do two ramps of stairs without an elevator. The room was clean, but the ceiling was very dirty and probably moldy

Not coming back here...

Liked: Close to the bus station, which is why we chose it.
Disliked: Not what I paid for. I paid for 3 single beds and a cot, but got a double bed and something that looked like a couch.Baby had to sleep in our bed, not much room for that, and tried to make a bed for my son on the couch.

Poor

Disliked: Not very clear on booking.com that the area isn’t the nicest/ safest. Lock on the door is not good. And have to return keys when you go out for the day so don’t feel safe leaving things in the room.

Good

Liked: We are relieved and good staff also nice place..thank you

Superb

Disliked: I don't understand how an architect can design a shower without a handle. It's not just old people who need to hold on sometimes.

Good value for money, close...

Liked: Staff were pleasant and polite. The room was on the 3rd floor and was clean and suitable. Breakfast was average but suited my needs.
Disliked: No lift from the reception area. The building is quite dated. Noisy outside, especially early morning.

Poor

Good

to be avoided

Liked: Even when I think hard, I can't think of anything
Disliked: The neighborhood: very loud, very dirty, a crime hotspot. The hotel: yes, the staff made an effort, but the room was tiny, the bathroom even tinier. The street noise-even with earplugs hardly bearable. Room 16-definitely to be avoided