Hotel Phillips Kansas City Curio Collection By Hilton, Kansas City

Great customer service. Very friendly staff. I would stay here again.

Liked: Hotel staff was professional; very prompt customer service; definitely an old time feel to this motel.
Disliked: The lighting in the room was very dim, giving the room a gloomy feel. I am one who likes things lit up.

We were updated to executive room for waiting. The bed seemed small. Did not like putting up a deposit for anything I might order. Close to Midland Theater - nice to walk there.

Liked: Couch; desk help was good. Beautiful place.
Disliked: 1 cup of coffee in the room. Door heard slamming in the hallways.

Booked this hotel because it was downtown, within walking distance of Power and Light District and Kansas City Music Hall. Great choice - you can definitely feel the history in the whole place. Beautiful architecture. It was a small room and bathroom but didn't spend much time in the room anyway and it was clean!

Liked: Very friendly, helpful staff.
Disliked: Small room and bathroom.

Exceptional

Good

Liked: Our room was great. claw foot tub, rain shower head.
Disliked: had to call down to guest services and ask somebody to come up and clean the TV remote because it was disgusting and the buttons were stuck with food. No one ever came.

Good

Foo fighter weekend

Liked: Bed was super comfortable, shower was awesome, staff very friendly. Great location.
Disliked: If I gave a low rating its because we didn't use that particular service. Would of liked to had a fridge.

Disappointing

Liked: Not much
Disliked: Very disappointed! I expected a lot more. We won't be staying here again!

Outstanding

Liked: The property and staff were excellent.
Disliked: Nothing, everything was great.

Exceptional

Good

Liked: Staff was friendly and made sure their guests had everything they need. Enjoyed the stay.
Disliked: Parking. First time in KC and didn't want to chance finding some other parking arrangement

Excellent; we would certainly recommend...

Liked: There were a couple of issues with our first room and when we reported these, the staff insisted on moving us to an upgraded room (even though we said this was not necessary). Everyone went out of their way to be helpful.
Disliked: There was one of the valet attendants who was abrupt and not helpful when we asked questions. He was the only one at the Hotel who did not seem to have the time for us.