Great customer service. Very friendly staff. I would stay here again.

Liked: Hotel staff was professional; very prompt customer service; definitely an old time feel to this motel.
Disliked: The lighting in the room was very dim, giving the room a gloomy feel. I am one who likes things lit up.

We were updated to executive room for waiting. The bed seemed small. Did not like putting up a deposit for anything I might order. Close to Midland Theater - nice to walk there.

Liked: Couch; desk help was good. Beautiful place.
Disliked: 1 cup of coffee in the room. Door heard slamming in the hallways.

Booked this hotel because it was downtown, within walking distance of Power and Light District and Kansas City Music Hall. Great choice - you can definitely feel the history in the whole place. Beautiful architecture. It was a small room and bathroom but didn't spend much time in the room anyway and it was clean!

Liked: Very friendly, helpful staff.
Disliked: Small room and bathroom.

Liked: Architecture
Disliked: Floors unsanitary, not stocked well, no mimifridge or microwave

Liked: loved the speakeasy bar -- so fun! also loved the old feel of the hotel that had been modernized... yet, they were able to keep the "old" feel at the same time... great atmosphere!

Superb

Liked: It is with in walking distance from power and light.
Disliked: There was only valet parking

Don't trust the 4 star...

Disliked: The shower was dirty and still had orange soap scum along the groat and in the tile. There were also hairs on the bathroom floor when we checked in that weren't ours. Room had no min fridge and was extremely small. Also the toilet is literally 3-4ft away from the bed. The towels were old and one had brown stains. When we asked the front desk for more the girl who had them sent up was very nice and polite, the guy that delivered them however, not so much. There was also no trashcan or mini fridge in the room, and the bed was very poorly made. After putting bags down and sitting on the bed the fitted sheet came off the top of the mattress which aslo revealed staining. Seemed understaffed, and I do not see at all how they have a 4 star rating. 4 star prices for at best a 2 star experience. Will definitely stay elsewhere on our next visit!

Very good

Only thing lacking was a...

Liked: We were going to a tournament early in the morning so it was nice to grab prepackaged breakfast biscuits with sausage and cheese that we could take on the go. Nice selection of other foods too. Pre packaged hard boiled eggs and choices of muffins and sweet rolls and fresh fruit.

Very poor

Good

Very average hotel

Liked: The lobby was very pretty and elegant. The location is great if you?re going out, it?s very walkable.
Disliked: Sadly the room we got did not look like the photos that we booked, didn?t have the tall headboard, no couch or even enough towels for two people. It seemed a bit cheap since the shelf in the shower was loose and the shampoo kept falling down. Very average hotel, probably would have stayed elsewhere to make it more special.