Great customer service. Very friendly staff. I would stay here again.

Liked: Hotel staff was professional; very prompt customer service; definitely an old time feel to this motel.
Disliked: The lighting in the room was very dim, giving the room a gloomy feel. I am one who likes things lit up.

We were updated to executive room for waiting. The bed seemed small. Did not like putting up a deposit for anything I might order. Close to Midland Theater - nice to walk there.

Liked: Couch; desk help was good. Beautiful place.
Disliked: 1 cup of coffee in the room. Door heard slamming in the hallways.

Booked this hotel because it was downtown, within walking distance of Power and Light District and Kansas City Music Hall. Great choice - you can definitely feel the history in the whole place. Beautiful architecture. It was a small room and bathroom but didn't spend much time in the room anyway and it was clean!

Liked: Very friendly, helpful staff.
Disliked: Small room and bathroom.

Exceptional

Exceptional

Liked: Awesome architecture, great detail, very clean and comfortable

Exceptional

Liked: Gave me access to all the activities we had planned.

I enjoyed my stay but...

Liked: Really cool historic building. The staff were all amazing and kind. The valets were especially helpful! Quiet rooms
Disliked: Rooms are cozy, I was borderline claustrophobic at times. The toilet was literally 2 steps away from the bed. Very dark paint scheme so the hallways are not well lit.

Not worth the price.

Liked: Ok decor.
Disliked: I booked a king deluxe room and ended up with a small queen room. Was told breakfast was included and it wasn't. Way over priced for value. Won't stay there again.

It was a good first...

Liked: We loved the location and restaurant. The valet parking was a great additional benefit and the front desk staff were amazingly kind to us.
Disliked: The towels were low quality and came off on us during use. The bathroom also didn?t vent, which made it incredibly hot at times.

We had the best stay!...

Liked: Comfortable bed, pillows, linens... small rooms but set up in a very interesting way... we had a corner room and the view was worth the extra money for sure!! Honestly it was one of the best hotel breakfasts we have ever had. We traveled with 11 adult family members, and there was plenty of room for all of us. great! we also did happy hour and the speakeasy. We played shuffleboard and read and enjoyed the large lobby- took lots of family pics on the stairs!
Disliked: The speakeasy is cool as it could be- but on the night of our stay it was overly warm and uncomfortable.. we only had one drink and left for a very memorable evening in the Mezzanine-it was the perfect space for our large family gathering of 11 adults. Its an old Art Deco hotel, and interesting spaces everywhere , just Lovely... but... the access to the dining room is down a short flight of stairs and our dad at 96 uses a walker...there is an outside entrance but it is a jaunt around the building... just know before you go. The food and service was worth the extra effort.

Exceptional

Disliked: Parking was not convenient and it was expensive.

Good