Great customer service. Very friendly staff. I would stay here again.

Liked: Hotel staff was professional; very prompt customer service; definitely an old time feel to this motel.
Disliked: The lighting in the room was very dim, giving the room a gloomy feel. I am one who likes things lit up.

We were updated to executive room for waiting. The bed seemed small. Did not like putting up a deposit for anything I might order. Close to Midland Theater - nice to walk there.

Liked: Couch; desk help was good. Beautiful place.
Disliked: 1 cup of coffee in the room. Door heard slamming in the hallways.

Booked this hotel because it was downtown, within walking distance of Power and Light District and Kansas City Music Hall. Great choice - you can definitely feel the history in the whole place. Beautiful architecture. It was a small room and bathroom but didn't spend much time in the room anyway and it was clean!

Liked: Very friendly, helpful staff.
Disliked: Small room and bathroom.

Exceptional

Liked: Great location

Okay

This is the worst hotel...

Liked: Waiter was welcoming
Disliked: Little over priced

Exceptional

Exceptional

Liked: The underground bar was a great amenity! Service was great
Disliked: We didnt like how we spent 200$ on a room and the view out the window was a side of a building with construction workers.

Superb

Liked: The location was perfect and the hotel was very nice and clean.

Poor

Liked: The location and the atmosphere and rustic look
Disliked: WAS NOT CLAEN! I ended up cleaning the bathroom my self to meet basic standards ( have before and after photos ) , staff fell short on requests several times something as simple as new pillows . The room had a big brown stain from I hope coffee

Pleasant

Liked: Bed
Disliked: No maid service the entire time we were there-3 days

No Thank You. Never again.

Liked: One guy that worked at the counter was super friendly. That is about it
Disliked: Very dirty. Our room he was not even vacuumed. Gum on the floor, broken pretzels everywhere and a disgusting toothpick stuck to the carpet. I can't believe this was supposed to be a 4-star hotel. That is flat-out a lie. I would rather stay at the Hilton around the corner the president.