Great customer service. Very friendly staff. I would stay here again.

Liked: Hotel staff was professional; very prompt customer service; definitely an old time feel to this motel.
Disliked: The lighting in the room was very dim, giving the room a gloomy feel. I am one who likes things lit up.

We were updated to executive room for waiting. The bed seemed small. Did not like putting up a deposit for anything I might order. Close to Midland Theater - nice to walk there.

Liked: Couch; desk help was good. Beautiful place.
Disliked: 1 cup of coffee in the room. Door heard slamming in the hallways.

Booked this hotel because it was downtown, within walking distance of Power and Light District and Kansas City Music Hall. Great choice - you can definitely feel the history in the whole place. Beautiful architecture. It was a small room and bathroom but didn't spend much time in the room anyway and it was clean!

Liked: Very friendly, helpful staff.
Disliked: Small room and bathroom.

Overall, the room is amazing,...

Liked: It had a great bed and pillows. Very good bathroom with old style claw foot tub, dual sinks, and a walk in shower.
Disliked: Very little storage space in the room, because of the bed posts the tv was hard to watch. Unlike many comparable places there was no 24 hour store if you needed anything. The Saturday breakfast "buffet" was what i would expect from a super 8 not a high class hotel charging $17 for a horrible limited buffet.

love it all of this...

Liked: interior design so beautiful!! the best location we can walked to everywhere, algo bed was so comfy, rooms very quiet :)

Bad

Liked: Location in downtown.
Disliked: The hotel is out of shampoo. Can you believe to hear this from a 4-star hotel? The hotel is in fact a 1-star hotel so tune the expectations. The breakfast is also not comparable to a 4-star hotel at all.

Disappointing

Very good

Good

Liked: fancy
Disliked: no pool or anything but expensive

Exceptional

Superb

Liked: This is a smaller, well-located hotel with a good restaurant onsite.
Disliked: It was a bit short staffed.

Very good