Great customer service. Very friendly staff. I would stay here again.

Liked: Hotel staff was professional; very prompt customer service; definitely an old time feel to this motel.
Disliked: The lighting in the room was very dim, giving the room a gloomy feel. I am one who likes things lit up.

We were updated to executive room for waiting. The bed seemed small. Did not like putting up a deposit for anything I might order. Close to Midland Theater - nice to walk there.

Liked: Couch; desk help was good. Beautiful place.
Disliked: 1 cup of coffee in the room. Door heard slamming in the hallways.

Booked this hotel because it was downtown, within walking distance of Power and Light District and Kansas City Music Hall. Great choice - you can definitely feel the history in the whole place. Beautiful architecture. It was a small room and bathroom but didn't spend much time in the room anyway and it was clean!

Liked: Very friendly, helpful staff.
Disliked: Small room and bathroom.

Liked: It was right downtown we walked to everywhere we wanted to go, even in the middle of winter!

Exceptional

Liked: Great hotel,

Exceptional

Not terrible, not exceptional, just...

Liked: The staff was very kind. They went out of their way to make reservations and get us water bottles. They were all very nice and always had a smile on their faces. The speak easy was really well done.
Disliked: The bathrooms have zero counter space, it made it extremely difficult to get ready. I had the majority of my toiletries, make up bag, on the floor. The bed and bedding wasn't comfortable at all. There are no water bottles in the room, the front desk had some available, just a small inconvenience. Overall, I don't think I would rebook this hotel.

Exceptional

Liked: We enjoyed our stay and the free shuttle to the Sprint center was awesome. We were unable to catch the shuttle back, but the hotel was within a mile radius. Loved the convenience of valet parking.
Disliked: The Kuerig machine was not working properly. Told front desk and they made a note to check it out. That was the only thing that was wrong.

Exceptional

Liked: Location was great!Customer service and the staff were awesome.

Didn't meet my expectations

Liked: The location is good.
Disliked: The cleanliness was fair to poor. They don't have a safe deposit box at the room and neither a mini bar. The room is small, for me it didn't meet my expectations, it's expensive for the thing you get. They don't even give you a bottle of water.

Liked: Hotel room was clean and great location to entertainment area
Disliked: Was not able to work with you during a snow storm to either give a refund or give you a credit for a later future stay

Exceptional

Liked: The hotel has maintained its historic charm while the rooms are updated, comfortable, & spacious. The shuttle service was a great bonus.
Disliked: The in-house restaurant was over-priced for what was being offered.