Great customer service. Very friendly staff. I would stay here again.

Liked: Hotel staff was professional; very prompt customer service; definitely an old time feel to this motel.
Disliked: The lighting in the room was very dim, giving the room a gloomy feel. I am one who likes things lit up.

We were updated to executive room for waiting. The bed seemed small. Did not like putting up a deposit for anything I might order. Close to Midland Theater - nice to walk there.

Liked: Couch; desk help was good. Beautiful place.
Disliked: 1 cup of coffee in the room. Door heard slamming in the hallways.

Booked this hotel because it was downtown, within walking distance of Power and Light District and Kansas City Music Hall. Great choice - you can definitely feel the history in the whole place. Beautiful architecture. It was a small room and bathroom but didn't spend much time in the room anyway and it was clean!

Liked: Very friendly, helpful staff.
Disliked: Small room and bathroom.

Exceptional

Liked: The location is great especially for visiting the nightlife in the power and light district. The P.S. bar within the hotel is nice and cozy and has a fine selection of borbon and other whiskey's to choose from. Overall had a great stay.

Curio, curiosity

Liked: Location, very easy to get around KC. Restaurant was very good.
Disliked: Rooms a little on the smaller side. Somewhat dated furniture, not upkept well.

Exceptional

Liked: Staff was amazing
Disliked: Room was small

Repeat visitor.

Liked: I love this art deco hotel. The location is great. The lobby is beautiful. Overall the hotel was wonderful.
Disliked: My most recent experience here: There was an odd smell in the bathroom before it was used by us. Some smears on the walls next to the bed, should have been wiped down.

Poor

Liked: Close to the convention center
Disliked: Too expensive for the poor quality and condition of the room

Very good

Liked: Location was perfect for what we wanted, P&L District.
Disliked: PS Speakeasy-we were looking forward to this, server was rude. We stayed 3 days, room was really dusty by 2nd day, like think dust everywhere. Housekeeping never came into room to clean or bring new towels or soap. Expect to pay extra for parking.

Pleasant

Liked: I like how big the room is and the location.
Disliked: When i asked for Paper cups for the coffee they tell me its not available

Fabulous