Great customer service. Very friendly staff. I would stay here again.

Liked: Hotel staff was professional; very prompt customer service; definitely an old time feel to this motel.
Disliked: The lighting in the room was very dim, giving the room a gloomy feel. I am one who likes things lit up.

We were updated to executive room for waiting. The bed seemed small. Did not like putting up a deposit for anything I might order. Close to Midland Theater - nice to walk there.

Liked: Couch; desk help was good. Beautiful place.
Disliked: 1 cup of coffee in the room. Door heard slamming in the hallways.

Booked this hotel because it was downtown, within walking distance of Power and Light District and Kansas City Music Hall. Great choice - you can definitely feel the history in the whole place. Beautiful architecture. It was a small room and bathroom but didn't spend much time in the room anyway and it was clean!

Liked: Very friendly, helpful staff.
Disliked: Small room and bathroom.

Passable

Very poor

Good

It was a beautiful way...

Liked: The staff was exceptionally friendly. Rooms were great! Just love the hotel itself.
Disliked: Ice machines didn’t work well

stay was good booking. com...

Liked: location
Disliked: had a speakeasy bar, couldn’t find it. no open bar area for a drink after concert.

Exceptional

Double charged for 1 night...

Liked: Room adequate for 1 night stay.
Disliked: Got charged 2 nights for a 1-night stay.Rooms not ready for, staff needed additional time to clean rooms as many were checking out.Went out to lunch, returned later & checked in for 1 night stay. Charge on credit card stated, "no show", so got charged for "no show', also got charged for "showing up", both on SAME DATE!!!!!Tried to call but voice mailbox full.

We had a wonderful stay.

Liked: The staff was especially friendly and accommodating. Our dinner and breakfast were very good. Our room was large and decorate tastefully. We liked the free shuttle.
Disliked: While our dinner and breakfasts were very good, we had to wait quite a long time for our meal to be served, especially dinner.

Cool old hotel. Would not...

Liked: There was no breakfast unless you wanted to pay $30. No vending machines . Only ice available was a residential version of an ice maker on every other floor .
Disliked: The receptionist was slow and hateful. Check in was 4pm and we asked for an early check in and arrived at 3. Set in the lobby till 5 waiting on our room. Missed our dinner reservations and went to the concert hungry at the T-Mobile center. Luckily they sold beer there !! Unluckily it was $15.50 each !!