Hotel Indigo - NYC Downtown - Wall Street By IHG

Good

Overall we both very much...

Liked: A nice quiet location. We deliberately picked this hotel as it was away from the chaos of somewhere like Times Square. The subway means you can get to all the sites easily. We didn’t use the subway however and walked mostly as we are both able and keen walkers.I asked for a quiet room and I was given exactly that. The bed and the pillows were great. We both slept very well.The air conditioning was effective and not too noisy at all. So we were kept cool despite the hot evenings. Generally friendly staff (one exception) which will be mentioned later. The restaurant bar staff (Elias and the lady manager) were especially nice. Nice shower cubicle and decent shower. Nice toiletries.Decent breakfast menu. We had breakfast included and you are offered a set menu but I feel most people will find something that suits them.
Disliked: When checking in the lady who checked us in seemed quite rude and not helpful at all. I was listening to the other lady checking in another couple at the same time and she was a lot more friendly. Ours seemed to have an attitude and was unhelpful. She was the blonde lady whose name began with ‘D’. Nowhere to hang up clothes in bathroom.Addition of bathrobes in bedrooms would be a big plus.

Exceptional

See you next time

Liked: The decor and the bed was so comfortable . Also the lighting fixtures were cool
Disliked: More lighting needed in bathroom and entrance area so one can see get ready

Great

Liked: It was very clean and accommodating! Close to where our daughter lives.
Disliked: I didn’t like that there was not an iron in the room! I know a steamer was present but it certainly is not the same

Poor

Disliked: i booked a king room and i was giving a small room with a queen bed . i paid for a king and got a queen

Superb

Good

Exceptional