Hotel Indigo London-Paddington

Good

Liked: Location is excellent
Disliked: The room is so smallThe bed so high off the floor

Good

Liked: Great hotel in accessible place with plenty to do - staff very friendly.

Superb

Liked: Clean, good location. Good breakfast. Nearby there are many restaurants. Next door there is small supermarket. It takes literally 5 mins walking to get Heathrow Express platform.

Very friendly staff. Good location,...

Won’t be staying there again.

Liked: Staff were friendly and helpful. Breakfast was good.
Disliked: Room was in basement, so a bit dark. We stayed in Room 505 which wasn't great - the bathroom floor was a mess - seemed to be a temporary vinyl cover over a damaged tile floor. The fridge in the room wasn’t working, some fixtures and fittings (like light switches) were also damaged or not working. Certainly didn’t feel like the quality of hotel usually associated with Indigo, and not good value for money.

Exceptional

The worst IHG hotel we...

Liked: The en-suite was a good size, but it did take up a 1/3 of the room size. The wardrobe was well designed with plenty of open shelves for storage. The location was only a few minutes walk from Paddington, very well placed.
Disliked: Upon checking in the unhelpful receptionist insisted on a hard copy of a credit card for 'extras' but was happy to take ApplePay for the room charge. On the second day we realised that we had been given a small 15sqm room rather than the 19sqm room. We reported this to unhelpful receptionist, who either didn't care, or perhaps did indeed refer it to management. The en-suite was very dark and needs more lights.

Very good

Superb