Hotel Indigo LONDON - 1 LEICESTER SQUARE

Disappointing

Liked: The location was perfect, hospitality staff pleasant and friendly.
Disliked: We were allocated a box room with no windows at all. For nearly £300 per night the rooms could be better. They are small. The tap on sink was long and close to the was basin you had to use a cup to fill the kettle. There was no hot water , we had to have cold showers for 2 days The cleaners made the bed, changed the towels but didn't touch the floor.

Superb

Liked: Loved the decor , furniture,speakers in the bathroom,comfy bed
Disliked: Room was compact

Exceptional

Pleasant

Liked: Overall the hotel is decent. Our room was small but nice. It is definitely a central location.
Disliked: Due to the fact that there's no ventilation the room always smells like sitting water.Breakfast is at the roof top on the ninth floor and you can wait up to 10 minutes for the elevator to arrive cause there are just 2 and they're always busy.There's no lobby, just the rooftop.We found the location to be too loud. Unless you're there for casinos and clubs you'd be better off in a different location than Leicester square.

Wouldn't go back

Liked: The staff were helpful. The hotel is centrally located so it's easy to walk to a lot of nice places
Disliked: The room was puny and the bed was not very comfortable - cheap and too firm. You can also hear music from local clubs to the wee hours.The bar/restaurant on the top floor has potential but the bar tender didn't know what he was doing and the vibe is off.

Disappointing

Liked: Bed and shower was good, reception staff was amazing
Disliked: Tv didn't work. Coffee machine didn't work. Food at restaurant didn't worth the money

Exceptional

We had a great time...

Liked: Location location location. We like to stay centrally so that we can walk everywhere and this fitted the bill perfectly. Also loved the vibe in the rooftop bar. I let them know we were celebrating our anniversary before arrival and were kindly given complimentary welcome drinks, offered complimentary breakfast and a room upgrade!
Disliked: We thought the room was very small especially as it was an upgrade and would have liked bigger than a standard double bed.

Exceptional