Hotel Hugo

If you get "upgraded", I would recommend declining the upgrade if it envolves the 18th floor. Nothing spectacular for a view of the city either so it's not worth putting up with the never ending noise.

Liked: Staff was courteous. Rooms were clean. Hotel was very nice.
Disliked: We were "upgraded" to a room on the 18th floor. I don't think "upgrade" should've been used as an adjective to describe this change in rooms. I'm not sure how small the other rooms are in the hotel but this room was pretty small for an "upgrade". We've stayed in 50 hotels in NYC and understand that most rooms can be small. This just wasn't expected as an "upgrade". Then there was the noise in our room, 1808. It was like sleeping in a mechanical room. It had a sound of either a high volume plumbing/mechaincal riser in the wall or that an exhaust fan was directly above the floor causing the air to be choked down so much that it created turbulence noise. Whatever it was, it was non stop. It never changed the entire time we were there. It actually kept me awake in the morning when I was hoping for a few extra hours of sleep.

Exceptional

Do not book here. Not...

Liked: Good location.
Disliked: Really bummed to write this negative review. I’ve lived in NYC for ten years and have come to hotel Hugo’s rooftop countless times. It was so special to me that I booked a stay for one night as a way to celebrate my chapter in nyc ending (moving out of state the next day). Unfortunately I was surprised the customer service was completely different than all the times I came just for the rooftop. Front desk staff, Cafe staff, and the bartender at the rooftop were all extremely rude. There were several miscommunications and the service recovery was also poor when I provided feedback. Also surprisingly, the rooms were very outdated and there was no smart tv. Even if the customer service was more pleasant, I would not recommend staying here for the price. I used to bring people here all the time but unfortunately I can no longer recommend.

Very good

Superb

Great location for SOHO

Liked: Wonderful rooftop bar, very pretty. Clean hotel room and facilities. The location of this place is spot on in SOHO- great location for shopping and dining.
Disliked: Rooms were a little smaller than expected & didn’t have much space but very manageable for a few days.

Pleasant

Good

Liked: Location
Disliked: You couldn’t get into the rooftop bar on some days even though you were staying at the hotel

Pleasant

Liked: Good that there were 2 double beds so didn’t have to take 2 rooms
Disliked: The location was ok, but the garages in the front quite busy and noisy

Good location ; Not worth...

Liked: Nice restaurant and big rooms.
Disliked: Customer service / check in was terrible, my room was smelly l and smelled like moist; it had no blackouts curtains- literal couldn’t sleep all night cause of the city light pollution. My room was also next to the electric closet so heard noises all night. Only 2 elevators do it takes forever to go up or down. For $400 a night - totally terrible experience