Hotel Hugo

If you get "upgraded", I would recommend declining the upgrade if it envolves the 18th floor. Nothing spectacular for a view of the city either so it's not worth putting up with the never ending noise.

Liked: Staff was courteous. Rooms were clean. Hotel was very nice.
Disliked: We were "upgraded" to a room on the 18th floor. I don't think "upgrade" should've been used as an adjective to describe this change in rooms. I'm not sure how small the other rooms are in the hotel but this room was pretty small for an "upgrade". We've stayed in 50 hotels in NYC and understand that most rooms can be small. This just wasn't expected as an "upgrade". Then there was the noise in our room, 1808. It was like sleeping in a mechanical room. It had a sound of either a high volume plumbing/mechaincal riser in the wall or that an exhaust fan was directly above the floor causing the air to be choked down so much that it created turbulence noise. Whatever it was, it was non stop. It never changed the entire time we were there. It actually kept me awake in the morning when I was hoping for a few extra hours of sleep.

Exceptional

The most perfect location at...

Liked: Great location in a quiet area. You can walk to a lot of locations within a hour like Maddison square, summit one, Times Square to name a few. Subway station was a 5 min walk. Hotel room was big for New York. It was clean. Housekeeping came everyday they were super friendly in fact all the staff were so so friendly. If I saw them in the elevator or in passing they always acknowledged me. Maria checked me in she was so lovely & recommended a few places to go. Concierge guys were so lovely as well. seeing as they are the first to greet you they really were just so friendly.There was a rooftop that actually never visited but seemed popular place. I just need to say again how amazing the location was. Away from all the busyness & fuss. It was less than 10 min walk from Hudson River which was so lovely to walk through. Overall felt so safe as a solo traveler.
Disliked: I can't say anything to be honest only small thing blind wouldn't go all the way down so if you need full blacked out room to sleep that would be the only thing. Otherwise nothing I didn't like. Book the hotel !!!

Poor

Very good

Liked: Hotel was clean and in a great location. The rooms were big and hotel staff was friendly. Great option if you are looking to stay downtown in NYC.
Disliked: The building could have been better soundproofed. We can hear a lot of street noise in the night. Also our TV wasn't working. Luckily Oscar at the front desk was resilient in helping us getting it fixed even though it was late at night and maintenance wasn't available. Shout out to Oscar!

Great location in a quiet...

Liked: Great location, nice spacious king beds, great coffee shop on site and rooftop bar/restaurant.
Disliked: No complaints

Very good

Exceptional

Perfect spot in NY for...

Liked: Clean, welcoming, comfortable

Exceptional